540323 - gmail exchange sync delayed to iphone with thrunderbird open

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[bobby]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Build Identifier: http://www.mozillamessaging.com/thunderbird/download/?product=thunderbird-3.0&os=win&lang=en-US

When ever I have my gmail open thru imap on the lastest thunderbird all exchange mail is delayed by a few hours to my iphone. Normally mail is pushed to my iphone instantly. When I close thunderbird and send another email from another account I get it instantly.

Reproducible: Always

Steps to Reproduce:
1. Send an email to your account while thunderbird is open
Actual Results:  
It took anywhere from 30min to 2hrs before I got a push notification that I had email or the email showed up in my inbox on my iphone.

Expected Results:  
email should have been instantly pushed to my iphone email inbox.

Im not sure why this happens, I have purchased postbox and this doesnt happen anymore. I also tried thunderbird 2 and didnt have the problem.

Thunderbird 3 should shill be in beta... It's a mess.

Comment 1

[WADA:World Anti-bad-Duping Agency]

(In reply to comment #0)
> Thunderbird 3 should shill be in beta... It's a mess.

As MS Win Ver 3(and Win NT series with SP-X), 3.0(.0)==alpha, 3.0.1==beta, 3.1.0==pre-release, 3.1.1 is stable version for many users which can be called "release build" :-)

How many sessions for an IMAP user does you server permit?

As default, Tb uses IDLE command if server supports IDLE, and default number of cached connetions(kept connections using IDLE) per account of Tb is five.
If max connections for an user is five at server, no one can access IMAP folder using same userID if five connections are already used. 
If max connections-per-IP is five at server, next access is impossible.
  - Tb : login to imap.server using userid-1 => uses 5 connections
  - Sm : login to same imap.server using userid-2 from same PC => rejected
Gmail IMAP has around 10 limit of max-connections-per-IP. So, next access is denied by Gmail IMAP.
  - Three Gmail IMAP accounts is used by a Tb
    user-1 : uses 5 connections
    user-2 : uses 5 connections
    user-3 : access is denied due to limit of max-connections-per-IP
  - An userID is used by other mailer on same PC
    user-N(N=1 to 3) : access is denied due to limit of max-connections-per-IP

(For difference between Tb2 and Tb3, if IDLE is cause of your issue)
Tb2: Tb2 isn't defaulted to use auto-sync. So IDLE is issued only when you
     opened IMAP folder. Then number of chached connections is less than 5
     if you usually view Inbox only.
Tb3: Tb3 is defaulted to use auto-sync for all IMAP folders.
     So IDLE is issued for 5 connections almost always.

Try next.
  Server Settings/Advanced, uncheck "Use IDLE command ..."
Improved?

Comment 2

[Wayne Mery (:wsmwk)]

bobby?

Comment 3

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.