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Firefox crashes when an add-on update is available

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Bill Samuel, Unassigned)

Tracking

({crash, stackwanted})

3.5 Branch
x86
Windows XP
crash, stackwanted
Points:
---

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-05-25])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 Glue/4.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 Glue/4.5

Firefox crashes from time to time.  I've noticed that virtually every time when I go to restart it, an add-on update box pops up.  I'm suspecting that when a notification is sent of an add-on update, it crashes the browser.

Reproducible: Always

Steps to Reproduce:
1. Developer sends out update to an add-on
2.  Be using Firefox when it comes out
3.
Actual Results:  
This is supposition, as I am not a developer so can't go through the reproduce steps.  What seems to happen is Firefox crashes.

Expected Results:  
Continued to operate

I use default theme
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
Version: unspecified → 3.5 Branch

Updated

8 years ago
Severity: normal → critical
Bill, can you provide crash report id / stacktrace
Keywords: crash, stackwanted
(Reporter)

Comment 3

8 years ago
I'm not a techie.  Where would I find these?

Bill Samuel, billsamuel@verizon.net
(use that address for faster response, since I don't frequently check the address associated with my Bugzilla account)
The link i gave in comment 1 gives info on how to find a stacktrace. https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

We have to place all comments on this bug itself, so then all developers can view the info. So, if you don't check this e-mail often, you can use a different e-mail address for your bugzilla account if you like.
(In reply to comment #4)
> The link i gave in comment 1 gives info on how to find a stacktrace.
> https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

still needed from Bill ^^
Whiteboard: [closeme 2010-05-25]
No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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