540539 - Crashed while loading or clicking a link

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[papabear]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-GB; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7

From the report screen that always said that it could not send the reports:

Add-ons: {DDC359D1-844A-42a7-9AA1-88A850A938A8}:1.1.8,{b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.7,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,[e-mail]:2.7.1,{B13721C7-F507-4982-B2E5-502A71474FED}:3.3.0.3971,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.5.7
BuildID: 20091221164558
CrashTime: 1263885585
Email: [e-mail]
InstallTime: 1262869503
ProductName: Firefox
SecondsSinceLastCrash: 60406
StartupTime: 1263885144
Theme: classic/1.0
Throttleable: 1
URL: http://jantanterhangat.blogspot.com/2010/01/early-window-monday-morning.html
Vendor: Mozilla
Version: 3.5.7

Reproducible: Sometimes

Steps to Reproduce:
1.Reload the site
2.Click on the chat box to send a new message
3.
Actual Results:  
Firefox just crashed and ask to restore sessions

Expected Results:  
reload and repeat steps and crashed again

also happened on these other sites when trying to send chat message via shoutbox or cbox:

http://sarahgayat88.blogspot.com/

and one window that was just playing an online radio site. no chat here:

http://www.live365.com/cgi-bin/mini.cgi?station_name=quest4blues&tm=4770&from=rma

Comment 1

[Wayne Mery (:wsmwk)]

does it also crash with firefox 3.6?
what version of flash player (from about:plugins)?
can you get a stacktrace with https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[papabear]

Yes it happened once already after I upgraded to 3.6. Here is the ID:
bp-7a449447-a7cf-4d06-a855-c59d157987ff

flash:
Shockwave Flash

    File: NPSWF32.dll
    Version: 10.0.42.34
    Shockwave Flash 10.0 r42

Not quite familiar with getting the stacktrace. sorry...

Comment 3

[Wayne Mery (:wsmwk)]

:( it won't process that crash report for me

Comment 4

[Tyler Downer [He/Him]]

Can you give a few other ids please. Thanks. Won't load for me either.
CC'ing charles since this looks like a flash issue though. Please try updating to firefox 3.6 as well.

Comment 5

[papabear]

Here are a few more IDs:
bp-7a449447-a7cf-4d06-a855-c59d157987ff
bp-6666584c-cc41-4500-ad07-938545db526b
bp-48d2be82-7d98-4cb4-809a-d4eae0c22b9a
bp-a96887aa-b489-4923-81a3-98a027f3910c
bp-61085c46-dde9-40ed-9bfd-01049347a173

For your info, all these crashes happened before my upgrade to 3.6. They were in 3.5. However, the ID that did not load was from 3.6. That was the only one so far and I have not got anymore after that.

Comment 6

[Wayne Mery (:wsmwk)]

no crash reports in comment 5 process correctly

Comment 7

[Tyler Downer [He/Him]]

Reporter, do you still see this with Firefox 4.0.1? If you do, can you provide us with some fresh stacktraces? make sure you click on the links in about:crashes, to ensure that they get submitted properly. Thank you.

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Also, ensure you have the most up to date graphics drivers, operating system updates, and plugin versions (flash, java, etc). If you continue to see this issue with the newest Firefox and a new profile, then please comment on this bug.