firefox fails and locks up daily - different pages, sites, doesn't matter - does send feedback report I think - Win7 issue I believe

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Ed, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-30])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 GTB5 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7 GTB5 (.NET CLR 3.5.30729)

Ever since I updraded to Win7, Firefox is daily (sometimes multiple times per day) locking up, greying out, and I have to go to Task Manager to close it.  It does on most occasions tell me that it is sending a feedback report, but I have no assurance that it is doing this.  When I re-start Firefox, it does try to go back to my previous page(s), but is not always successful.  This only started to occur when I installed Win 7, and it was happening in the previous version of Firefox before this last upgrade a week or so ago.

Reproducible: Always

Steps to Reproduce:
1.open firefox and read mail on ATT mail page
2.begin to visit trusted web sites from mail - CNN.com, ESPN.com, etc.
3.locks up and greys out
Actual Results:  
have to open Task manager and force firefox to close - I do notice that sometimes the firefox application is using a lot of cpu capacity

Expected Results:  
go from site to site without locking up
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html
Whiteboard: [CLOSEME 2011-1-30]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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