Closed Bug 541042 Opened 14 years ago Closed 14 years ago

Cannot write accented characters in gmail message box

Categories

(Core :: DOM: Editor, defect)

1.9.2 Branch
x86
macOS
defect
Not set
major

Tracking

()

RESOLVED DUPLICATE of bug 543077

People

(Reporter: caret, Assigned: masayuki)

References

()

Details

(Keywords: regression, Whiteboard: [fixed by bug 543077])

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; es-ES; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; es-ES; rv:1.9.2) Gecko/20100115 Firefox/3.6

When you open gmail and try to write a new message you cannot write accented characters (áéíóú). The character without accent (aeiou) is writed instead. If you Activate/deactivate spellcheck, or if you write an accented character in other field, like the Subject field, and then you return to the text box (message) and try again to write accented characters, the accents are writen.

Reproducible: Always

Steps to Reproduce:
1. Enter in a new user sesion in Mac OS X, locales ES-es
2. Start Firefox 3.6rc2. Enter Gmail account and create a new message
3. Click in the message textbox, write some characters and then try to write accented characters (á, é, í, ó, ú).
Actual Results:  
a e i o u

Expected Results:  
á é í ó ú

Firefox 3.6rc2, Mac OS X 10.6.2 Snow Leopard, locale ES-es for Firefox and OS.
Bug found in Firefox 3.6b1, 3.6b2, 3.6rc1, 3.6rc2.
The bug does not exist in Firefox 3.5.7 and previous versions.
Still present in Firefox 3.6 final.
Exact steps to Reproduce (with a Spanish keyboard):
1. Start Firefox 3.6. Enter Gmail account and create a new message
3. The focus willbe at the address field. Press <tab> key twice to put the focus in the message box. Then, try to write an accented characters (for example, á).
Actual Results: a
Expected Results: á
Version: unspecified → 3.6 Branch
The problem is also present when starting Firefox with -safe-mode option, so it seems to be that the problem is not related to any extension/theme.
I tried creating a new profile in Firefox. I got the same problem, so probably not a problem with my profile settings.
Just trying to help.
The same problem here. Using Firefox 3.6 final in a Snow Leopard machine. Very very annoying .

I use a little "fix" for this problem. I write a word without accents, and I use the spell checker to correct it.

From that moment the rest of typing accented words work well.

Please, fix it soon !!!
If i disable this (https://addons.mozilla.org/es-ES/firefox/addon/3554) the problem it's gone. But i want (and i need) to use it. With Firefox 3.5.X works fine.
No difference here disabling the Spanish dictionary extension.
The bug is still present in Firefox 3.6.2 Candidate Build3!!!
(Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; es-ES; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2)
Under these conditions Firefox is not usable in Mac OS X Snow Leopard (10.6.2) with Spanish locale (es-ES)...
Same here with FF 3.6.2 on Ubuntu.
Language: Portuguese.

Can't type áéíóúãõü etc. in gmail compose box.
The composite characteres stop working whenever I switch focus from the text area to somewhere else and then back.

Didn't happen on the FF version available on karmic by default.

No difference enabling or disabling dictionaries or spell checking.

Related thread on the forum:
http://support.mozilla.com/en-US/forum/1/556516
Same with 3.6.3...
Yes, i can confirm the bug in 3.6.3 on Snow Leopard. It's very very annoying.
Same problem here (using US international with dead Key)
Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; es-ES; rv:1.9.2.4) Gecko/20100513 Firefox/3.6.4
Problem still present. I am not sure if mozilla knows this problem...
In the meanwhile, working with Chrome...
I think that people must vote for this bug to raise the priotity.

Other solution, (see bug description : assigned to :  	 Nobody; OK to take it and work on it ) !!:)
It looks like I have the same behavior in Thunderbird compose window since I upgraded to Thunderbird 3.0 (still present with Mozilla/5.0 (X11; U; Linux i686; fr; rv:1.9.2.5pre) Gecko/20100430 Thunderbird/3.1b2).
Component: General → Editor
Product: Firefox → Core
QA Contact: general → editor
Version: 3.6 Branch → 1.9.2 Branch
Same here, 3.6.4 on Mac OSX but it also happens at work on Namoroka/Ubuntu and I have been seing this for at least the previous version. I can confirm as Commenter 1 said that the issue is with using TAB to move the focus into the text box. If instead I click on the text box to move the focus, accents work fine. In fact, if when it is working I move the focus back to another field (e.g. subject) and then press tab to continue writing, accents stop working again.

I have no dictionaries installed on Mac OSX.
I also found the same problem in the Firefox version included with Linux Ubuntu 10.04 LTS. And the problem remains in Mac OS X with Firefox 3.6.4 RC (Gecko/20100527).
On the other hand, I found a similar bug in Google Chrome 5.0.375.55 under Mac OSX (but less annoying, since it is corrected when you go back to delete the letter without the accent)
Typing accented characters seems to work fine by holding the option key and pressing a, e, o, u or i on the keyboard using an English keyboard layout.  Am I missing something?
@Ehsan:
1 Open gmail, click on "compose"
2 Try to write "áéíõ" etc. (should work)
3 Press tab to move to the "send" button
4 Press shift-tab to move back
5 Try typing "áéíõ".. etc again -- should not work now

On the other hand is you CLICK on the textarea, it all works again.
(In reply to comment #19)

This is how I did it.

> 1 Open gmail, click on "compose"

I switched to my gmail tab and pressed 'c' to bring up the compose window.  I pressed Tab twice to go to the message body field.

> 2 Try to write "áéíõ" etc. (should work)

Here are the keys that I pressed:

Opt+a Opt+e e Opt+i i

For some reason Opt+o didn't insert an accented o.

Here is the text contents at this step:

åéî

> 3 Press tab to move to the "send" button

I did that.

> 4 Press shift-tab to move back

I did that.

> 5 Try typing "áéíõ".. etc again -- should not work now

I typed the exact same key sequence, and it worked again.  Now, the content was:

åéîåéî
Oh, so I was on trunk, and it's working.  I just noticed that everyone seems to be having this problem on 3.6.  Can you test a nightly build (from http://nightly.mozilla.org) and see what happens there?

roc: do you know of a bug which we've landed on 1.9.3 which might have fixed this?
(In reply to comment #18)
> Typing accented characters seems to work fine by holding the option key and
> pressing a, e, o, u or i on the keyboard using an English keyboard layout.  Am
> I missing something?

If this does not work for you, maybe this is because you need to use an Spanish keyboard layout to reproduce the fault. To write ó you have to press [´] and then [o] keys (I don't know if using option key with an English keyboard layout is exactly the same...)

I can reproduce the problem this way:

1. Close and re-open Firefox app.
2. Enter gmail account
3. Click compose
4. The cursor will appear in "For:" field. Do not click. Press tab twice to go to the compose area.
5. Try to write "camión". It does not work.
6. Click the "subject:" field. Write some accented character.
7. Return to the compose area. Now it work at it should do.

NOTE: Just while I was writing this message I was testing with gmail in other tab. I just discovered that you can always reproduce this bug in a more simple way:

1. Click in the "Subject:" field. 
2. Go to the compose textarea using the <Tab> key (not clicking the compose textarea).
3. Try to write "camión" for example...

If you use the mouse click to go to the compose textarea, it works ok. If you use the <tab> key, it does not work...
I confirm that I also have the same problem and I can reproduce it exactly as described above.

I was working OK with version 3.5
Can one of you guys please try it on a nightly?  Thanks!
(In reply to comment #21)
> roc: do you know of a bug which we've landed on 1.9.3 which might have fixed
> this?

No, but a bisection search should uncover it quite quickly.
Can anyone from the QA team help with the bisection to see when this problem was fixed?
Keywords: qawanted
I think we should determine the fix and try to see if it can be backported to branch, and if so, ship it in a dot release.

Putting it on my radar for now.
Assignee: nobody → ehsan
Status: UNCONFIRMED → NEW
status1.9.2: --- → ?
Ever confirmed: true
Keywords: regression
I(In reply to comment #24)
> Can one of you guys please try it on a nightly?  Thanks!

I can confirm that this bug is still present in the last nightly: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; es-ES; rv:1.9.2.5pre) Gecko/20100602 Namoroka/3.6.5pre 

(using Mac OS X 10.6.3 with Spanish-ISO locale)

The bug is really easy to reproduce in gmail: Go from "Subject" field to the message textarea using <tab> key, then you cannot write accents. Click the message textarea and then you can write accents. Click the "Subject" field and then press <tab> key to go to textarea and the problem is again here until you click the message textarea.
(In reply to comment #28)
> I(In reply to comment #24)
> > Can one of you guys please try it on a nightly?  Thanks!
> 
> I can confirm that this bug is still present in the last nightly: Mozilla/5.0
> (Macintosh; U; Intel Mac OS X 10.6; es-ES; rv:1.9.2.5pre) Gecko/20100602
> Namoroka/3.6.5pre 
> 
> (using Mac OS X 10.6.3 with Spanish-ISO locale)

I actually meant trunk nightlies, available at http://nightly.mozilla.org.

FWIW, typing accented characters in trunk nightlies using the Spanish ISO keyboard layout also works fine for me.
(In reply to comment #29)
> I actually meant trunk nightlies, available at http://nightly.mozilla.org.

Ok. Now I have tested the mac version from this page and I can confirm that the bug is NOT present in this version of Firefox (Minefield).
OK, I did a bisect, and I can confirm that this was fixed by bug 544277, specifically this revision:

http://hg.mozilla.org/mozilla-central/rev/b5971d748a22

However, this bug was wontfix-ed for branch.

Masayuki, is there any way to take a fix for that bug on 1.9.2 (or maybe a partial, less riskier fix)?
Depends on: 544277
Keywords: qawanted
Whiteboard: [fixed by bug 544277]
should be fixed on 1.9.2 by bug 543077.
Great, thanks!
Depends on: 543077
No longer depends on: 544277
Whiteboard: [fixed by bug 544277] → [will be fixed by bug 543077]
Status: NEW → RESOLVED
Closed: 14 years ago
Resolution: --- → DUPLICATE
Assignee: ehsan → masayuki
Whiteboard: [will be fixed by bug 543077] → [fixed by bug 543077]
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