541597 - downloaded with wizard which at end did not launch program and couldn't open it by clicking on it either

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[mememiller]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; GTB6.3; FunWebProducts; SLCC1; .NET CLR 2.0.50727; InfoPath.2; .NET CLR 3.5.30729; .NET CLR 3.0.30729; OfficeLiveConnector.1.4; OfficeLivePatch.1.3; msn OptimizedIE8;ENUS)
Build Identifier: Mozilla 3.5 which upgraded from http://www.mozilla.com/en-US/firefox/ie.html?utm_id=Q108&utm_source=google&utm_medium=ppc&gclid=CLrQ3aK9uZ8CFRyfnAod_BUo0Q

downloaded with wizard which at end did not launch program and couldn't open it by clicking on it either.  Also having problems previously when downloading it and then shutting down the laptop and reopening, the shortcuts, etc didn't work.  It was like the program was never loaded.  If you right clicked on the program, it would show you two options:  the regular link and then a safe mode link.

Reproducible: Always

Steps to Reproduce:
1.removed the program from computer
2.downloaded again from home site
3.tried to open
Actual Results:  
wouldn't open

Expected Results:  
wouldn't open

opened the browser

Comment 1

[mememiller]

I hate IE and really would like this resolved ASAP so I can get back to using Foxfire.

Comment 2

[Matthias Versen [:Matti]]

Do you use any security software like Zonealarm forcefield ?
Does it work in the safemode ?
http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.