crash [@ memcpy | _NLG_Return2] - [@ nsSound::OnStreamComplete] and [@ ntdll.dll@0x22333] / winmm.dll / nsSound




9 years ago
2 years ago


(Reporter: wsmwk, Unassigned)



1.9.1 Branch
Windows 7

Firefox Tracking Flags

(Not tracked)


(Whiteboard: [tbird crash][workaround: disable notifications][gs][startupcrash][tpi:-], crash signature, URL)



9 years ago
crash [@ memcpy | _NLG_Return2]

#30 crash for thunderbird 3.0.1

asuth, whatever this issue was for FF apparently got fixed in FF 3.5.6/gecko Should we therefore expect to see no crashes in thunderbird 3.0.1? 

no crashes for firefox 3.6.x. firefox crashes extremely low for 3.5.5, and seem to have stopped after FF 3.5.5|%20_NLG_Return2&date=12%2F20%2F2009&range_value=4&range_unit=weeks&do_query=1&signature=memcpy%20|%20_NLG_Return2

bp-7ba06727-a505-499b-97c0-430822100121 TB 3.0.1
continually crashes upon opening

0	ntdll.dll	memcpy	
1	winmm.dll	_NLG_Return2	
2	thunderbird.exe	nsSound::OnStreamComplete	widget/src/windows/nsSound.cpp:127
3	thunderbird.exe	nsStreamLoader::OnStopRequest	netwerk/base/src/nsStreamLoader.cpp:108
4	thunderbird.exe	nsBaseChannel::OnStopRequest	netwerk/base/src/nsBaseChannel.cpp:680
5	thunderbird.exe	nsInputStreamPump::OnStateStop	netwerk/base/src/nsInputStreamPump.cpp:576
6	thunderbird.exe	nsInputStreamPump::OnInputStreamReady	netwerk/base/src/nsInputStreamPump.cpp:401
7	xpcom_core.dll	nsOutputStreamReadyEvent::Run	xpcom/io/nsStreamUtils.cpp:111
8	xpcom_core.dll	nsThread::ProcessNextEvent	xpcom/threads/nsThread.cpp:521
9	xpcom_core.dll	NS_ProcessNextEvent_P	objdir-tb/mozilla/xpcom/build/nsThreadUtils.cpp:247

Comment 1

9 years ago
same stack as ntdll.dll@0x22333 #31 crash for 3.0.1
combined totals makes the ranking #15
Keywords: topcrash
Summary: crash [@ memcpy | _NLG_Return2] → crash [@ memcpy | _NLG_Return2] and [@ ntdll.dll@0x22333] / winmm.dll / nsSound

Comment 2

9 years ago
Some new info - crashes seem to be related to the downloading and inloading of mail - each crash can be traced back to the moment mail enters the Inbox.

Comment 3

9 years ago
I am experiencing the same symptoms as described here, with Thunderbird 3.0.3 crashing each time it is opened and when downloading and indexing mail.

Comment 4

9 years ago
does it crash if you turn off sound on new mail?

Comment 5

9 years ago
(In reply to comment #4)
> does it crash if you turn off sound on new mail?

Dunno, never had the sound turned on in the first place...

Comment 6

9 years ago
I don't yet know, but have turned off my sound and will comment back soon.

Comment 7

9 years ago
I have just opened TB3 with sound turned off and it appears to be stable - no crash as yet and I would have expected one by now.

Comment 8

9 years ago
More or less same here - sound was already off, but I turned off notifications as well, and that did the trick. Not a problem, just hooked the incoming to BIFF and I still get to know when my mail comes. Seems that there is something buggy about sound and notifications, and that needs to be addressed in next release....

Comment 9

8 years ago
memcpy | _NLG_Return2 is win7 only, still very much topcrash. although conservatively at least 10% are quick repeat crashes from the same people. 
bp-fe710074-e66b-4882-9607-254e12101104 v3.1.6 (sph)

tentatively, reports this.

Firefox has a few crashes as well. But none are trunk that I can find
bp-64173616-0c89-4625-89f5-e46882101031 v3.6.12 
0	ntdll.dll	memcpy	
1	winmm.dll	_NLG_Return2	
2	xul.dll	nsSound::OnStreamComplete	widget/src/windows/nsSound.cpp:199
3	xul.dll	nsStreamLoader::OnStopRequest	netwerk/base/src/nsStreamLoader.cpp:125
4	xul.dll	nsBaseChannel::OnStopRequest	netwerk/base/src/nsBaseChannel.cpp:680
5	xul.dll	nsInputStreamPump::OnStateStop	netwerk/base/src/nsInputStreamPump.cpp:578
6	xul.dll	nsInputStreamPump::OnInputStreamReady	netwerk/base/src/nsInputStreamPump.cpp:403
Component: Backend → Widget
OS: Windows Vista → Windows 7
Product: MailNews Core → Core
QA Contact: backend → general
Summary: crash [@ memcpy | _NLG_Return2] and [@ ntdll.dll@0x22333] / winmm.dll / nsSound → crash [@ memcpy | _NLG_Return2] - [@ nsSound::OnStreamComplete] and [@ ntdll.dll@0x22333] / winmm.dll / nsSound
Whiteboard: [tbird crash] → [tbird crash][workaround: disable notifications][gs]
Crash Signature: [@ memcpy | _NLG_Return2] [@ nsSound::OnStreamComplete] [@ ntdll.dll@0x22333]

Comment 10

7 years ago
The signature memcpy | _NLG_Return2 is still showing up for Thunderbird only. Sitting at #68 for 8.0. Removing the top crash keyword. Can't find either of the other 2 signatures.
Crash Signature: [@ memcpy | _NLG_Return2] [@ nsSound::OnStreamComplete] [@ ntdll.dll@0x22333] → [@ memcpy | _NLG_Return2] [@ nsSound::OnStreamComplete] [@ ntdll.dll@0x22333]
Keywords: topcrash

Comment 11

5 years ago
Is this our fault?
Or the OS?

Substantially more than half of crashes are within 30 seconds of startup
Whiteboard: [tbird crash][workaround: disable notifications][gs] → [tbird crash][workaround: disable notifications][gs][startupcrash]


4 years ago
See Also: → bug 991079

Comment 12

4 years ago
Help site did not recognize my sign in and offered to send e-mail to set new password. This has NOT come after 15 minutes.
Flags: needinfo?(gramaldi)

Comment 13

3 years ago
me too:
@ hang | NtUserMessageCall | _NLG_Return2
by sliding (often, 4-5 times )backwards on this video


3 years ago
Whiteboard: [tbird crash][workaround: disable notifications][gs][startupcrash] → [tbird crash][workaround: disable notifications][gs][startupcrash][tpi:-]

Comment 14

2 years ago
still crashes in tb45 eg bp-a050066c-cd47-41aa-9491-2515e2170118
but it's in windows code, so => invalid  (unless we are calling incorrectly)
Last Resolved: 2 years ago
Flags: needinfo?(gramaldi)
Resolution: --- → INVALID
You need to log in before you can comment on or make changes to this bug.