Trend Micro crashes [@ msvcr80.dll@0xf880 ]

RESOLVED FIXED

Status

()

RESOLVED FIXED
9 years ago
7 years ago

People

(Reporter: ted, Assigned: oyljerry)

Tracking

({topcrash})

Trunk
x86
Windows 7
topcrash
Points:
---
Dependency tree / graph

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [crashkill][crashkill-outreach] [crashkill-thirdparty], crash signature)

Firefox 3.6's #36 topcrash appears to be caused by Trend Micro:
http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=msvcr80.dll%400xf880&version=Firefox%3A3.6

For example:
http://crash-stats.mozilla.com/report/index/7cf320d9-ab93-4d75-9065-833b82100124

0	msvcr80.dll	msvcr80.dll@0xf880	
1		@0x2e388df	
2	ntdll.dll	ntdll.dll@0x2dea2	
3	KERNELBASE.dll	KERNELBASE.dll@0x18b76	
4	rpcrt4.dll	rpcrt4.dll@0x1649b	
5	tmufeng.dll	tmufeng.dll@0x2bf24	
6	tmufeng.dll	tmufeng.dll@0x9980f	
7	tmufeng.dll	tmufeng.dll@0x2b6bf	
8	tmufeng.dll	tmufeng.dll@0x2bf78	
9	nss3.dll	pkix_PolicyChecker_CheckPolicyRecursive	security/nss/lib/libpkix/pkix/checker/pkix_policychecker.c:1192
10	TMUFEWrapper.dll	TMUFEWrapper.dll@0x7408	
11	TMUFEWrapper.dll	TMUFEWrapper.dll@0x13bf	
12	TMUFEWrapper.dll	TMUFEWrapper.dll@0x95ab	
13	TMUFEWrapper.dll	TMUFEWrapper.dll@0xaa5f	
14	nss3.dll	CERT_CompareAVA	security/nss/lib/certdb/secname.c:546

Updated

9 years ago
Whiteboard: [crashkill][crashkill-outreach] [crashkill-thirdparty]
It's #77 for Firefox 3.5.7.   It affects all branches, I found crashes for
1.9.0 and 1.9.3 as well.
Ah, interesting. I filed this because I saw it in the 3.6 topcrash list and there was no bug number listed.

Comment 3

9 years ago
still running about about 600 crashes per day and it looks like its 100% Win6.1 (windows 7)

Firefox 3.6.3,Win6.1.
msvcr80.dll@0xf880,602,100%

has anyone reached out to trend micro yet?
Where can I get this version (8.0.50727.492) of MSVCR80.DLL?  In Windows 7?
This may be same as bug 511756. So, I want to know whether this still occurs even if applying hotfix of bug 511756.

Comment 5

9 years ago
I don't see any references to that version number ( 8.0.50727.4927 ) listed on msdn

In article http://support.microsoft.com/kb/971090 it appears 8.0.50727.4053 shipped as part of a security update last summer, so I guess 8.0.50727.492 must be something that shipped since then, and maybe as part of the windows 7 release last fall.

Comment 6

9 years ago
CCing Trend team
(Assignee)

Comment 7

9 years ago
Hi All:
   I have checked the crash report in this case.some are related with Trend Micro Pro Toolbar, and Please apply hotfix of bug 511756. 
   And most of other crash report. They are as below, from call stack, it does NOT seems from Trend Micro's modules, We think this kind of crash should be other questions, Please help to check it, Thanks!

Frame Module Signature [Expand] Source 
0 msvcr80.dll msvcr80.dll@0xf880  
1  @0x1e15ea7  
2 ntdll.dll RtlFreeHeap  
3 KERNELBASE.dll GetFileAttributesW

Comment 8

9 years ago
thanks for your help Jerry.

as soon as the module correlation reports come back on-line we will be able to check for correlations to other .dll's.
Depends on: 558880

Updated

9 years ago
Assignee: nobody → oyljerry

Comment 9

8 years ago
here is the addon correlation data. only 2 versions seem to be a problem.

from 20100425*3.6.3*addons-with-versions.txt

  msvcr80.dll@0xf880|EXCEPTION_ACCESS_VIOLATION (740 crashes)
    100% (737/740) vs.   1% (3318/230167) {22181a4d-af90-4ca3-a569-faed9118d6bc} (Trend Micro Toolbar, http://us.trendmicro.com/us/products/personal/internet-security-pro/index.html)
         99% (733/740) vs.   1% (2627/230167) 1.6.0.1126
          1% (4/740) vs.   0% (258/230167)    1.2.0.1073
          0% (0/740) vs.   0% (2/230167)      1.1.0.1043
          0% (0/740) vs.   0% (408/230167)    1.2.0.1093
          0% (0/740) vs.   0% (7/230167)      1.2.0.1110
          0% (0/740) vs.   0% (16/230167)     1.3.0.1020

Updated

8 years ago
Duplicate of this bug: 569183

Updated

8 years ago
Depends on: 567012
The crash has gone away if the crash stats are correct.
Status: NEW → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → FIXED
Crash Signature: [@ msvcr80.dll@0xf880 ]
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