Closed Bug 542715 Opened 10 years ago Closed 8 years ago

popup sec_error_unknown_issuer ,but the CA is verisign trust network

Categories

(Firefox :: Security, defect)

x86
Windows XP
defect
Not set

Tracking

()

RESOLVED WORKSFORME

People

(Reporter: christian0620, Unassigned)

References

()

Details

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US) AppleWebKit/532.0 (KHTML, like Gecko) Chrome/3.0.195.38 Safari/532.0
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; zh-CN; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7

I use selenium server1.0.1 to start firefox 3.5.7 at windows XP.
I buy a book at http://www.dangdang.com then pay for the book at http://www.tenpay.com , after the selenium to click pay button , firefox popup a warning sec_error_unknown_issuer,I check the CA is the verisign trust network.
The popup say sdc.tenpay.com:443 use an invalid certificate.

Reproducible: Always

Steps to Reproduce:
1.start selenium
2.buy a product at http://www.dangdang.com
3.pay it with http://www.tenpay.com
Actual Results:  
an popup warning sec_error_unknown_issuer

Expected Results:  
no popup warning
>2.buy a product at http://www.dangdang.com
How can I do that if I don-t understand the language ?

https://www.tenpay.com/ is wfm 

Please provide a https URL that triggers that error.
This bug is occurring on all of our sites' login pages; we have valid security certificates from VeriSign, but Firefox reports that "The certificate is not trusted because the issuer certificate is unknown."
The pages are as follows:
https://www.rapidtax.com/Tax2009/
https://www.priortax.com/Tax2009.
https://www.taxpack.com/Tax2009/
https://www.rapidrefund.net/Tax2009/
If there is a logical reason that our security certificate isn't being verified by Firefox, please let us know so we can properly report the security information in our pages.
This may be the same issue seen in this report:
https://bugzilla.mozilla.org/show_bug.cgi?id=534469
Will test and follow up.
These sites all work for me - I assume you fixed the problem server-side?
Johnathan: Did you tried a new profile ?

I get the issue with a new profile and that usually means that there is a server misconfiguration.

 Harry Singh:
The webserver needs the intermediate CA's from Verisign
https://knowledge.verisign.com/support/ssl-certificates-support/index?page=content&id=AR657

Firefox will cache the intermediate certificates if you visit a page /must not be the same) with such a cert the first time.
I know the reason for this bug.
because I use selenium to start firefox and I don't use firefoxProfileTemplate options.So the firefox which start by selenium don't know the CA about Verisign.
Deyun -> The issue is resolved?
Closing bug as WFM - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question
Status: UNCONFIRMED → RESOLVED
Closed: 8 years ago
Resolution: --- → WORKSFORME
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