Closed Bug 543032 Opened 14 years ago Closed 14 years ago

Impossible to answer a mail from thunderbird 3.01 after viewing an e-mail sent by Incredimail

Categories

(Thunderbird :: Message Compose Window, defect)

Product:
Thunderbird
Component:
Message Compose Window
Platform:
x86
Windows 7
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

(Not tracked)

Status:
VERIFIED DUPLICATE of bug 525359

People

(Reporter: yoyo612, Unassigned)

References

(
URL
)

Details

(Keywords: hang, testcase) 

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; fr; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; fr; rv:1.9.1.7) Gecko/20100111 Thunderbird/3.0.1

When I receive an e-mail from Incredimail, I can't answer it and the next ones even if they are not from Incredimail. It's not possible to write any text

Reproducible: Always

Steps to Reproduce:
1. Receive an email from Incredimail
2. View this email
3. Answer this email
Priority: -- → P1
Version: unspecified → 3.0
Component: General → Message Compose Window
Feel free to reopen it if I'm wrong.

If you disagree, please attach here an email testcase using above "Add an attachment" link
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → DUPLICATE
QA Contact: general → message-compose
Status: RESOLVED → UNCONFIRMED
Resolution: DUPLICATE → ---
yoyo612, please, attach an email testcase of your issue.
Yes you 're wrong. I can't attach an email because thunderbird doesn't answer after open email coming from Incredimail. Today, I 've reinstalled thunderbird 2.00.23 and I 've not this problem with it.
Keywords: hang
Severity: major → critical
(In reply to comment #3)
> Yes you 're wrong. I can't attach an email because thunderbird doesn't answer
> after open email coming from Incredimail. Today, I 've reinstalled thunderbird
> 2.00.23 and I 've not this problem with it.

yoyo612, now that you have downgrade to TB 2.x can you attach here the email that cause hang on TB 3.x?

    
    

    
  
WFM

Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.7) Gecko/20100202 Lightning/1.0b2pre Shredder/3.0.2pre ID:20100202032326

yoyo612, could try in safe-mode? Could be an extension related issue? see how start TB in safe-mode here http://kb.mozillazine.org/Safe_mode
Keywords: testcase

    
    

    
  
Of course, I tried to use in safe-mode before downgrade to TB 2 and it was the same problem. So I think that isn't due to some extensions. 
I saw in various french forums that others people have this same problem due to Incredimail. But why with Tb2 does it work correctly ?

    
    

    
  
(In reply to comment #1)
> Feel free to reopen it if I'm wrong.
> 
> If you disagree, please attach here an email testcase using above "Add an
> attachment" link
> 
> *** This bug has been marked as a duplicate of bug 525359 ***

Why did this got undupped ?

    
    

    
  
Priority should only be set by developers please.  Resetting to --
See https://bugzilla.mozilla.org/page.cgi?id=fields.html#priority
Priority: P1 → --

    
    

    
  
Jist got essentially the same problem after trying to reply to a message containing an Incredimail animation.

The message wasn't sent - I got the following error message:

>>Could not initialize the application's security component. The most likely cause is problems with files in your application's profile directory. Please check that this directory has no read/write restrictions and your hard disk is not full or close to full. It is recommended that you exit the application and fix the problem. If you continue to use this session, you might see incorrect 
application behaviour when accessing security features.<<

I have over 10 GB of free disc space, and I unchecked the "Read only" button in the profile directory.

I also tried restarting T'bird, restarting in safe mode, and re-installing. No change.

Now when I try to get e-mail I get this error message:

>>An error occurred during a connection to pop.gmail.com:995.
Can't connect securely because the SSL protocol has been disabled. (Error code: ssl_error_ssl_disabled)<<

Upshot - I can't send or receive e-mail from T-bird.

I'm using Win XP Pro, fully updated, ZoneAlarm Security Suite, recent checks all clean

    
    

    
  
Doug this as nothing to do please ask for support at support.mozillamessaging.com

    
    

    
  
Thanks Ludovic, but I don;t need support, I just need the bug fixed!

I no longer automatically quote the message I'm answering in my reply; if it's essential, then I select the quoted part by hand. That way I avoid the Incredimail animations that appear to cause the problem.

This is, of course, a pain, but it's effective and at least it means that Thunderbird keeps working.

    
    

    
  
Well, I'm still using Thunderbird 2.0.0.2.4 until someone fixes this damn thing! It's been so long now that I don't even remember what the new features were in TB3 that I'm missing.  I just keep hoping that one of these days, someone will report here that the bug has finally been fixed, or at least that TB4, when it comes out, doesn't have the same problem.  (Big sigh.)

    
    

    
  
This is a duplicate bug of https://bugzilla.mozilla.org/show_bug.cgi?id=525359

    
  
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago → 14 years ago
Resolution: --- → DUPLICATE

    
    

    
  
I'm now told this has been fixed - the fix appears to involve an extension called QuoteandComposeManager.  Which I can't find by searching for that name under "Extensions".

But anyway it seems to be a fix that works in Tbird 3.3.  Which makes me wonder why I get "No updates available" when I do a check, and yet I'm using Tbird 3.1.10?

I'm beginning to get seriously irritated here.

Can't speak for anyone else, but for me this bug is NOT resolved, and telling me it without giving proper information on what I have to do IS NOT HELPING!

    
    

    
  
Doug, I found the extension you listed here: http://mac.softpedia.com/get/Internet-Utilities/QuoteAndComposeManager-for-ThunderBird.shtml
After going back and forth so many times, I'm too gun-shy to try this myself. I'm just sick of upgrading and then downgrading over and over every time Mozilla says it is fixed.  If you try this extension and it really does fix the bug, please post.  I will be forever grateful :-)

    
    

    
  
(In reply to comment #17)
Doug, I found the extension you listed here: http://mac.softpedia.com/get/Internet-Utilities/QuoteAndComposeManager-for-ThunderBird.shtml
After going back and forth so many times, I'm too gun-shy to try this myself. I'm just sick of upgrading and then downgrading over and over every time Mozilla says it is fixed.  If you try this extension and it really does fix the bug, please post.  I will be forever grateful :-)

    
    

    
  
(In reply to comment #19)
> (In reply to comment #17)
> Doug, I found the extension you listed here:
> http://mac.softpedia.com/get/Internet-Utilities/QuoteAndComposeManager-for-
> ThunderBird.shtml
I generally refer people directly to the web site http://nic-nac-project.org/~kaosmos/realborders-en.html, but you would already know that if you had sought information on the support site mentioned earlier in this bug.

> After going back and forth so many times, I'm too gun-shy to try this
> myself. I'm just sick of upgrading and then downgrading over and over every
> time Mozilla says it is fixed.  If you try this extension and it really does
> fix the bug, please post.  I will be forever grateful :-)
URL: http://getsatisfaction.com/mozilla_me...

    
    

    
  
Gee, there's really no reason to be so rude and condescending, Matt.

    
    

    
  
(In reply to comment #21)
> Gee, there's really no reason to be so rude and condescending, Matt.<

If it's my post you are referring to, Matt, I'm sorry if you found it rude.  I don't actually see where it sounded condescending, but if it sounded that way to you it is my fault, for which I also apologise.

I'm still on T'bird 3.1, looking at a "fix" that is supposed to need 3.3.  And 3.1 tells me there is no update available.  I found that puzzling, at minimum.

The explanation would appear to be in the link posted above, which indicates this fix is for Macs  Now I'm on Windows, so that probably explains everything.

And maybe the bug is fixed on Windows,  Or Not.  I wish I knew, but I just continue with my workaround, which is a pain but works.

    
    

    
  
No, Doug. Matt was being condescending when he said, "but you would already know that if you had sought information on the support site mentioned earlier in this bug."

Yes, if that bug fix is for the Mac, then we are exactly where we were a year ago, complaining about something that no one seems interested in fixing.  

The reason why I said I would wait for someone else to give the answer is that I've upgraded and downgraded several times whenever Mozilla says, "Here's the fix," only to find the bug was still there.  Like you said, if this fix is for Mac, then maybe the bug is fixed on Windows and maybe not.  But apparently, Matt thinks we're idiots for not figuring that out ourselves.

The best answer anyone at Mozilla comes back with is, "Tell your friends not to use Incredimail." Now, THAT would really be rude.  I'm not about to tell my friends what email program they should or shouldn't use.  In any case, I think I'm going to give up and go to the dark side and finally use MS Outlook. I love Firefox, but Mozilla support people have always been condescending and rude in my experience, so Thunderbird is just going to have to go.

    
    

    
  
IMO Matt was simply attempting to be informative and helpful, as I am about to do below

(In reply to comment #22) 
> I'm still on T'bird 3.1, looking at a "fix" that is supposed to need 3.3. 
> And 3.1 tells me there is no update available.  I found that puzzling, at
> minimum.

Version 3.3 is still in development and not released as an update to 3.1.  

Note, if one follows the chain of bugs, one finds this issue is fixed in 3.3 via bug 616590, and a back port is being attempted in order to fix this in v3.1.  Whether that will be successful remains to be seen. 

Until thunderbird users are using the fix, there is no recourse except to follow the citations Matt has provided.
Status: RESOLVED → VERIFIED

    
    

    
  
>>I think I'm going to give up and go to the dark side and finally use MS Outlook.<<

Not, IMHO, a good idea or one you may enjoy!  However Windows Mail seems pretty good - I have friends who use it, and when I've had to help them with it, it seems to work OK and to be logical; generally better that Outlook (not that that is very hard, really).

    
    

    
  
Just spent 3 hours trying to figure out why I couldn't reply to somebody using incredimail. Now I know. Funny think is I have replied to this person in the past but today it screwed up my email. Now I know, but it does seem a shame TB has taken so long to get a fix out, or is it Icredimail breaking the rules?
Steve

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