543040 - closes when click on "login to epass now"

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[wayne]

User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.2pre) Gecko/20100129 Ubuntu/8.04 (hardy) Namoroka/3.6.2pre
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.2pre) Gecko/20100129 Ubuntu/8.04 (hardy) Namoroka/3.6.2pre

this web page is the first page to access critical government information.  With tax time coming soon this page will be accessed by many. I use this page regularly and need access asap.  Thanks for your awesome browser but please correct this critical error.

Reproducible: Always

Steps to Reproduce:
1.click on link "login to epass now"
2.
3.
Actual Results:  
browser closes

Expected Results:  
incrypted page to enter personal access information

Comment 1

[Matthias Versen [:Matti]]

Do you mean with close a crash ?
If you mean a crash, please provide a crash id :https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

if you mean that it really just closes : Do you see anything in the console ?

Comment 2

[wayne]

i am using Ubuntu 8.04 with Firefox 3.6pre.

the window closes and the restore window appears when restarted
error console shows:

Warning: Unknown property '-moz-opacity'.  Declaration dropped.
Source File: http://www.servicecanada.gc.ca/eng/online/mysca_byp.shtml
Line: 0
Warning: Error in parsing value for 'opacity'.  Declaration dropped.
Source File: http://www.servicecanada.gc.ca/eng/online/mysca_byp.shtml
Line: 0
Warning: Error in parsing value for 'opacity'.  Declaration dropped.
Source File: http://www.servicecanada.gc.ca/eng/online/mysca_byp.shtml
Line: 0

Comment 3

[wayne]

i have just recently noticed that in Forefox 3.0 
edit>>preferences>>Content had 2 radio buttons one for Enable Java and also one for Enable JavaScript

however Firefox 3.6.2pre only has one radio button and it is labelled Enable JavaScript.   The radio button to Enable Java is no longer present

Not sure of the importance of this but it may be contributing to the above errors.

Comment 4

[Matthias Versen [:Matti]]

The removing of the preferences option is unrelated and the CSS errors on the page are also unrelated.

I didn't mean the Firefox error console, i meant the console output that you get if you start Firefox from a Terminal window.

Comment 5

[wayne]

i apologize for my ignorance still new at many of the features
this is what shows in my terminal window,   hope this helps

GCJ PLUGIN: thread 0xb5f19220: NP_Initialize
GCJ PLUGIN: thread 0xb5f19220: NP_Initialize: using /usr/bin/gappletviewer-4.2.
GCJ PLUGIN: thread 0xb5f19220: NP_Initialize return
GCJ PLUGIN: thread 0xb5f19220: GCJ_New
GCJ PLUGIN: thread 0xb5f19220: plugin_data_new
GCJ PLUGIN: thread 0xb5f19220: plugin_data_new return
GCJ PLUGIN: thread 0xb5f19220: plugin_get_documentbase
../../../../../../src/libjava/classpath/native/plugin/gcjwebplugin.cc:886: thread 0xb5f19220: Error: peer is NULL.
GCJ PLUGIN: thread 0xb5f19220: plugin_get_documentbase return
../../../../../../src/libjava/classpath/native/plugin/gcjwebplugin.cc:319: thread 0xb5f19220: Error: Documentbase retrieval failed. Browser not Mozilla-based?
GCJ PLUGIN: thread 0xb5f19220: GCJ_New return
GCJ PLUGIN: thread 0xb5f19220: GCJ_GetValue
GCJ PLUGIN: thread 0xb5f19220: GCJ_GetValue: returning TRUE for NeedsXEmbed.
GCJ PLUGIN: thread 0xb5f19220: GCJ_GetValue return
GCJ PLUGIN: thread 0xb5f19220: GCJ_SetWindow
Segmentation fault

Comment 6

[Matthias Versen [:Matti]]

DO you get this issue only with the nightly build or is it working with a release build ?
Could you please replace GHC with the latest SUN Java ?

Comment 7

[wayne]

i now have this issue resolved with your help

i believe i am running a release build beta Namoroka/3.6.2pre

1) made sure that i had the latest sun java
2) followed this web page for setting my java environment
http://blogs.sun.com/pc/entry/easy_way_to_set_your
--still not working
3) removed gcjwebplugin and gcjwebplugin-4.2 with synaptic
i am now able to access the above web site without any further issues

thank you very much for your quick response and expertise on working with me to resolve this issue

please note that this was not an issue until this beta release and again thanks

Comment 8

[Matthias Versen [:Matti]]

The GJC replacemant was guessing because I know that it's causing issues from time to time.

>GCJ PLUGIN: thread 0xb5f19220: GCJ_SetWindow
>Segmentation fault

Either Firefox crashed or GJC. You would have to use GDB to know which one.
The developers are working to move plugins to their own process. A crashing plugin will not kill the browser with independent processes.

>thank you very much for your quick response and expertise on working with me to
>resolve this issue

This issue isn't resolved. It's either a still open issue in Firefox or on the GJC plugin. I will mark this bug incomplete because it's still unknown what caused the crash. fixed is only used with a patch for the Mozilla source in the bug