543692 - Firefox process still running after closing the browser, unable to reopen it

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[JJK]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; InfoPath.1; .NET CLR 3.0.30729)
Build Identifier: 

Just recently after "upgrading" to latest(?) version..
I get a message that Firefox is currently running...when I attempt to open Firefox.?
Apparently??? when I closed Firefox after a session(NOT shutting down the computer but on to a different task) ,,,Firefox did NOT close completely down.
Thank you...
I liked firefox but I will return to IE.. its problems are less than have to shut the computer down and re-start

Reproducible: Sometimes

Comment 1

[Ria Klaassen (not reading all bugmail)]

Have you tried safe-mode / a new profile:
http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Marco Bonardo [:mak]]

also

http://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding

when filing bugs in future please use meaningful titles.

Comment 3

[Jo Hermans]

Your situation is explained in <http://support.mozilla.com/en-US/kb/Firefox+is+already+running+but+is+not+responding> and <http://support.mozilla.com/en-US/kb/Firefox+hangs#Hang_at_exit>. The hang is often caused by one of your add-ons.

Note that bugzilla.mozilla.org is NOT a support website - this is a website for the developers and testers (including users) that want to file a particular bug. Most users are better served with the 'Support' button on top of the website.

Comment 4

[Tyler Downer [He/Him]]

Do you use ghostery by any chance? Or even just have it installed?

Comment 5

[David Dahl :ddahl]

tyler, do you know any details on the ghostery issue? I have this same problem, and I have ghostery installed.

Comment 6

[Tyler Downer [He/Him]]

David,
Bug 538160 is the issue, bug 543732 is on soft-blocking the extension until resolved.

Comment 7

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 8

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.