Closed Bug 543699 Opened 15 years ago Closed 15 years ago

Firefox keeps crashing on a daily basis

Categories

(Firefox :: General, defect)

Product:
Firefox
Component:
General
Version:
3.0 Branch
Platform:
x86
Windows Vista
Type:
defect
Priority:
Not set
Severity:
critical

Tracking

()

Status:
RESOLVED WORKSFORME

People

(Reporter: firefox, Unassigned)

Details

(Keywords: crash)

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.0.249.78 Safari/532.5 Build Identifier: Firefox keeps crashing on different websites. It's happening almost every day now. Have started using Chrome instead, but it also crashed, albeit only one time so far. Reproducible: Didn't try Add-ons: {0545b830-f0aa-4d7e-8820-50a4629a56fe}:4.1,ctrl-tab@design-noir.de:0.20,{fce36c1e-58d8-498a-b2a5-66ad1cedebbb}:0.76,firebug@software.joehewitt.com:1.4.5,{1018e4d6-728f-4b20-ad56-37578a4de76b}:3.3.20,{3d7eb24f-2740-49df-8937-200b1cc08f8a}:1.5.11.2,notebook@google.com:1.0.0.22,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20091209.4,{7102aba3-045c-4ec2-b921-46d87636d84b}:1.35,{49eba0b5-0393-4e13-8cc4-06298a281c5d}:0.4.3.9,{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}:6.0.07,{CAFEEFAC-0016-0000-0010-ABCDEFFEDCBA}:6.0.10,{CAFEEFAC-0016-0000-0012-ABCDEFFEDCBA}:6.0.12,{CAFEEFAC-0016-0000-0013-ABCDEFFEDCBA}:6.0.13,{CAFEEFAC-0016-0000-0015-ABCDEFFEDCBA}:6.0.15,{CAFEEFAC-0016-0000-0016-ABCDEFFEDCBA}:6.0.16,{CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA}:6.0.17,{7f57cf46-4467-4c2d-adfa-0cba7c507e54}:0.17.2,nexttab@prodizy.livejournal.com:0.2.3,{B17C1C5A-04B1-11DB-9804-B622A1EF5492}:1.2,{1280606b-2510-4fe0-97ef-9b5a22eafe30}:0.6.7.4,{4776510a-a1f4-41f3-a3c8-35b474ecef23}:1.0.7,{75623d5d-4683-402a-b610-ac4bab767c86}:3.0.3,TabSession@loucypher:0.4.2,{E9AE265A-1885-4143-BDC3-2783D9124418}:1.9.5,timetrack@usablehack.com:1.2.5,undoclosedtabsbutton@supernova00.biz:3.0.3,{c45c406e-ab73-11d8-be73-000a95be3b12}:1.1.8,{7694c49c-9fbd-11dc-8314-0800200c9a66}:3.0.2,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.17,{6E1A2A2E-AE2A-4A26-A812-46F54288379E}:3.5.1 BuildID: 2009122116 CrashTime: 1265106958 Email: firefox@s.jora.nospammail.net InstallTime: 1262809783 ProductName: Firefox SecondsSinceLastCrash: 130032 StartupTime: 1265063614 Theme: classic/1.0 URL: http://imagery.gettyimages.com/getty_images_grants/default.aspx?isource=direct-entry_grants Vendor: Mozilla Version: 3.0.17 This report also contains technical information about the state of the application when it crashed.
The info you copied/pasted from the "details" button in the crash reporter window doesn't really tell us anything. Please post the corresponding crash ID: https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report Good chance it's a Flash plugin crash, in which case I suggest you update to latest Flash 10 if you haven't already: http://get.adobe.com/flashplayer/
Severity: normal → critical
Please give the exact firefox version you are using as well, and update to firefox 3.6 is you haven't already.
Keywords: crash
Thanks, I've updated to the latest version of Flash. We'll see if it happens again. Updating to Firefox 3.6 is not an option right now, as it is not compatible with the Undo Tabs plugin, my main reason for using Firefox.
Please also post your crash ID(s) for this as requested. If you post the crash ID for this I'll be able to tell you if it's Flash's fault as I suspect. (In reply to comment #3) > Updating to Firefox 3.6 is not an option right now, as it is not compatible > with the Undo Tabs plugin, my main reason for using Firefox. There are plenty of extensions to do that sort of thing, so I'm sure you can find a similar (or better) one that supports Firefox 3.6, or at far least 3.5.x. Comment 0 says you're still using 3.0.17, so you should at least upgrade to 3.5.7. Essentially every extension that is ever going to be updated for 3.5.x has been by now.
Where do I download Firefox 3.5 from? All the links (including the ones at http://www.mozilla.com/en-US/firefox/3.5/releasenotes/) seem to point to 3.6. Thanks.
What is the crash ID? I try sending an email notification to mozilla with every crash, but every time I get an error message in the end.
(In reply to comment #5) > Where do I download Firefox 3.5 from? http://www.mozilla.com/en-US/firefox/all-older.html (In reply to comment #6) > What is the crash ID? Read the article I posted a link to in comment 1. > I try sending an email notification to mozilla with every > crash, but every time I get an error message in the end. What error message are you getting?
Ok, the crash ID is 3bbb53d5-d45f-495f-a920-7d9262100129 I'm surprised this report went through on 1/29, as I almost always get an error message from the Mozilla Crash Reporter notifying me that the report didn't go through. I got a notification in the browser to update to version 3.5.7 but it's still not compatible with Undo Closed Tabs Button 3.0.3
The link at http://www.mozilla.com/en-US/firefox/all-older.html directs me to "Firefox Setup 3.5.7.exe".
3.0.3 is a very ancient version of that extension. It is now 3.6.2. https://addons.mozilla.org/en-US/firefox/addon/3082 Download firefox 3.6, then download and install the new extension.
Thanks for the info, I will update to the new versions. How come though the Firefox Add-on app can't find the new update for Undo Closed Tabs Button?
(In reply to comment #9) > The link at http://www.mozilla.com/en-US/firefox/all-older.html directs me to > "Firefox Setup 3.5.7.exe". Of course. I don't understand what you mean by this comment. That's the page to download Firefox 3.5.7. (In reply to comment #11) > How come though the Firefox Add-on app can't find the new update for Undo > Closed Tabs Button? 3.0.3 is the last version of that addon that supports Firefox 3.0. If you're in Firefox 3.0, clearly it's not going to give you an update that's not compatible. bp-3bbb53d5-d45f-495f-a920-7d9262100129 0 js3250.dll js_TraceObject mozilla/js/src/jsobj.c:5096 1 js3250.dll JS_TraceChildren mozilla/js/src/jsgc.c:2213 2 js3250.dll js_TraceObject mozilla/js/src/jsobj.c:5096 3 js3250.dll JS_TraceChildren mozilla/js/src/jsgc.c:2213 4 js3250.dll js_TraceObject mozilla/js/src/jsobj.c:5096 5 js3250.dll JS_TraceChildren mozilla/js/src/jsgc.c:2213 6 js3250.dll JS_CallTracer mozilla/js/src/jsgc.c:2515 7 xul.dll WrappedNativeJSGCThingTracer mozilla/js/src/xpconnect/src/xpcwrappednativescope.cpp:362 8 js3250.dll JS_DHashTableEnumerate mozilla/js/src/jsdhash.c:716 9 js3250.dll js_TraceObject This crash isn't Flash and my guess is it wouldn't apply to Firefox 3.5+ seeing as you'll be using the newer JavaScript engine.
Version: unspecified → 3.0 Branch
So it was a JavaScript issue then? I've installed 3.6 and after updating the add-ons I still have a bunch of them not compatible. Of these, the ones I'm using the most are : CustomizeGoogle 0.76, Next Tab 0.2.3, and Private Browsing 1.2.9. Any idea if there will be any updates for these? Thanks.
In firefox 3.6 you don't need the private browsing extension because it is built in since 3.5. for the other ones, you will have to contact the developers of those extensions asking if they have plans for updates in the works. We don't manage their addons for them. WFM since this looks like it shouldn't be happening in 3.6 anymore. Please reopen if you get the exact same crash again.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago
Resolution: --- → WORKSFORME
Will do. Thanks for all your help.
CustomizeGoogle is abandoned; don't expect an update. If all you want is the infinitely scrolling pages, I suggest using AutoPager instead. (it's better at it anyway) There's also OptimizeGoogle 0.77, which appears to be a revival of CustomizeGoogle by another developer, though I haven't tried that one as AutoPager is all I need.
Great, thanks for your help. Next Tab seems to actually work, it only looks differently on the screen. I'll give AutoPager a try. Cheers!
It happened again: crash ID 0288302d-a09b-45d0-8a40-5c9fd5c90e50. Now it looks like the problem is with the Java engine?
Status: RESOLVED → UNCONFIRMED
Resolution: WORKSFORME → ---
I installed the latest Java update, v.6.18, hopefully this will do.
1) Why do you say it has something to do with Java? The crash report you posted in comment 18 doesn't seem to want to load, so if you have a better one then please post that. 2) If you are having Java problems, that's not the problem above, so you need to file a new bug for it. (and the Java plugin crashing may be something to report to the developer of the Java plugin) Don't re-open bugs for unrelated issues; one bug per bug report please.
Status: UNCONFIRMED → RESOLVED
Closed: 15 years ago → 15 years ago
Resolution: --- → WORKSFORME
The error message said something about firefox encountering a problem and needing to restart because of a file that seemed to be using java.
Well, java and javascript are two totally different things. Please create a new bug if you continue to see java issues.
Ok, I will. Cross my fingers it won't happen again though.
Another crash: ID 76c542f6-b9f4-4513-a114-754b72100203. Please advise.
"/home/processor/stackwalk/bin/stackwalk.sh returned no header lines for reportid: 90712301; No thread was identified as the cause of the crash; No signature could be created because we do not know which thread crashed; /home/processor/stackwalk/bin/stackwalk.sh returned no frame lines for reportid: 90712301; /home/processor/stackwalk/bin/stackwalk.sh failed with return code 1 when processing dump 76c542f6-b9f4-4513-a114-754b72100203" No idea what is causing it, bad stack. Maybe you should try going to support.mozilla.com and asking for help there.
And it keeps happening: bp-2302f102-4c86-491a-bddd-a0e772100204, e167f490-48d2-4271-8600-b98942100204 etc.
And the latest: Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 1.9.2.3667 Application Timestamp: 4b5102f0 Fault Module Name: js3250.dll Fault Module Version: 0.0.0.0 Fault Module Timestamp: 4b50efa0 Exception Code: c0000005 Exception Offset: 00022e2b OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 1033 Additional Information 1: 1efd Additional Information 2: be1e504138692646a36198de9058456a Additional Information 3: 606e Additional Information 4: 8e163f6ad13ee737c2215a5cd5d5aab3
Those crash reports are all useless. Please, stop spamming this report, which is no longer valid. Go to support.mozilla.com and ask them for help in narrowing down the cause, then open a new bug (don't use this one) for the crashes.
Firefox keeps crashing and each time I get an error message saying "There was a problem submitting your report." I posted a crash ID on support.mozilla.com but no one acknowledged it. This is getting really annoying, and I find myself using Chrome more and more frequently.
Please, open a new bug. this specific crash is resolved, your other ones are different.
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