543804 - a login window should be shown but in stead a progress message remains displayed (3.5.7 works fine, 3.6 not)

Status: RESOLVED INCOMPLETE

(Tech Evangelism Graveyard :: Dutch, defect)

Description

[dickzilla]

User-Agent:       Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10.6; nl; rv:1.9.1.7) Gecko/20091221 Firefox/3.5.7
Build Identifier: Firefox/3.6

The descibed website is an electronic learning environment for schools called 'N@tschool'. When the website is contacted, first some login and password data shall be provided. In 3.5.7 this works ok, but the upgrade to 3.6 keeps on displaying the progress information. You can try this with Microsoft IE 5.1.7 which shows the same problem. The progress information says : Please be patient.. etc. etc. A picture can be provided if this helps. In a good working environment is also displayed very briefly. In 3.6 the status bar reports that the operation is finished but clearly is not. After detecting this problem it was tested on 3.5.7 which worked fine. Then 3.6 was downgraded to 3.5.7.. and everything was fine again.

Reproducible: Always

Steps to Reproduce:
1.use firefox 3.6
2.start http://elo.roc-teraa.nl
3.info message: 'please be patient..'
4.stays there..
Actual Results:  
a message is displayed

Expected Results:  
a login window should be displayed

Comment 1

[Tim (fmdeveloper)]

Issue also occurs on Windows XP

Errors in error console:

Error: A script from "http://elo.roc-teraa.nl" was denied UniversalBrowserWrite privileges.
Source File: http://elo.roc-teraa.nl/xprog/Xprog.js
Line: 3229

Error: setting a property that has only a getter
Source File: http://elo.roc-teraa.nl/xprog/Xstart.htm?xapp=rocteraa-SchoolConfig.xml
Line: 843

Line 843: XMLDocument.prototype.readyState = 0;		//'unitialised'
Line 3229: netscape.security.PrivilegeManager.enablePrivilege("UniversalBrowserWrite");

Comment 2

[Tim (fmdeveloper)]

Dick -> Can you contact the website owner(s) or developer(s) and see if they can look into these errors? It looks like the issue may be with the website (may need to be updated to support the latest Firefox versions) and not Firefox itself. (Sites doesn't work with Safari or Chrome)

Comment 3

[Tim (fmdeveloper)]

The site appears to have changed (I know get a pop-up about an about:config setting an extension install). Has this resolved the issue?

Comment 4

[Tim (fmdeveloper)]

Closing bug as WFM based on the site changes - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question

Comment 5

[dickzilla]

Sorry for the extermely late answer, there are reasons for this..

The bug still remains. Just today I used the last update of Firefox 3.5 and I did not get the logon window. This is the same problem as experienced with 3.6. So, I installed the version 4 beta, but this als has the same problem. Now I am using MS IE in a VMware/windows XP environment on my Macintosh. This is a unpreferable way of working, but that's the way it is.

A student of mine uses this set up on his Mac as well due to the same problems. Personally I think the electronic learning enviroment used in this school is of poor quality. Other browser like Safari and Chrome also experience problems. This could be a 'selling' feature for Firefox though.:-)

If you need more info from the tool developer, please let me know. It is called N@tschool and is built by Three Ships software.

Comment 6

[Tim (fmdeveloper)]

Did you make the change in about:config that is mentioned in the pop-up? (I can't read it...)

Comment 7

[Patrick]

When first loading the site (Win7, FF 3.6.12) it tells me the Three Ships Firefox extension should be installed.

Google gave me some info on that extension:
http://thim.natschool.com/xprog/PluginExtensionDescription.1033.0.htm

Note that this extension is not distributed through addons.mozilla.org

Does the site work using that extension?

Comment 8

[Tim (fmdeveloper)]

Reporter -> Is the site working with that extension?

Comment 9

[Chris Lawson (gone)]

RESOLVED INCOMPLETE due to lack of activity. If you are willing to contact the site in question and work with them on getting this bug fixed, please feel free to re-open.

Sorry for the bugspam; filter on "NO MORE OLD UNCO TE BUGS" to remove.