Last Comment Bug 544235 - Movie files freeze browser
: Movie files freeze browser
: hang
Product: Core
Classification: Components
Component: General (show other bugs)
: 1.9.1 Branch
: x86_64 Linux
-- critical (vote)
: ---
Assigned To: Nobody; OK to take it and work on it
Depends on:
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Reported: 2010-02-04 05:49 PST by kalle.alm
Modified: 2012-08-15 02:47 PDT (History)
3 users (show)
See Also:
Crash Signature:
QA Whiteboard:
Iteration: ---
Points: ---
Has Regression Range: ---
Has STR: ---


Description User image kalle.alm 2010-02-04 05:49:59 PST
User-Agent:       Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv: Gecko/20100106 Ubuntu/9.10 (karmic) Firefox/3.5.7
Build Identifier: Mozilla/5.0 (X11; U; Linux x86_64; en-US; rv: Gecko/20100106 Ubuntu/9.10 (karmic) Firefox/3.5.7

Problem was initially encountered here:
But the actual direct link itself simply freezes Firefox with a "Waiting for" message. The browser has to be killed and restarted, and I've tried waiting a long while to see if it resolves itself.

Reproducible: Always

Steps to Reproduce:
1. Go to above URL

Actual Results:  
Browser becomes unresponsive until killed.

Expected Results:  
Movie should begin playing.
Comment 1 User image kalle.alm 2010-02-04 06:12:52 PST
Problem is not present on FF 3.6 on Mac OS X Snow Leopard.
Nor is it present on FF 3.5.7 on Windows XP.
Comment 2 User image kalle.alm 2010-02-04 06:27:26 PST
Title is invalid -- this behavior applies to MP4 files (probably all video formats) as well.
Comment 3 User image Tyler Downer [:Tyler] 2010-02-04 07:04:18 PST
Can you please test in firefox safe mode?
Comment 4 User image kalle.alm 2010-02-04 07:14:37 PST
Tested in safe mode -- no more freezing, but the video file still doesn't play.
On the direct link (, I get a black window with nothing on it. Refreshing gives me the same window, with white text "Waiting for video" in the center of the screen, but nothing happens.

On the lightview page, clicking on the Avatar quicktime link opens the "player" up as it should, but where the player should be there is only white. Video never loads.
Comment 5 User image kalle.alm 2010-02-04 07:23:46 PST
And now, MP4 file which crashed before is playing fine in the (non-safe-mode) browser; MOV file which crashed the browser (URL above) is now doing the same thing it did in safe mode -- the black window with the "Waiting for video" message. Not very helpful, I know.
Comment 6 User image Wayne Mery (:wsmwk, NI for questions) 2012-07-03 10:22:31 PDT
can you still reproduce?

WFM Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:16.0) Gecko/16.0 Firefox/16.0
Comment 7 User image Phoenix 2012-08-15 02:47:15 PDT
Resolved per whiteboard

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