544285 - Firefox randomly and silently shuts down or crashes.

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Bob Mills]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 GTB6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 GTB6 (.NET CLR 3.5.30729)

Firefox randomly and silently shuts down or crashes. It doesn't seem isolated to any particular web page/URL and also happens in Firefox safe mode with no add-ons etc... enabled. When Firefox is restarted after the shutdown/crash, it displays the OOPS/restore page to reload the previously open tabs. It also loses the previously set home page to the default Firefox search page.


Reproducible: Always

Steps to Reproduce:
1. Open Firefox
2. Use Firefox

Actual Results:  
It shuts down randomly with no error message.

Expected Results:  
I expect it to work. ;< )

Comment 1

[Tyler Downer [He/Him]]

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Bob Mills]

Attachment: Stack trace.

The attached stack trace indicates that Adobe Flash v10.0.42.34 is causing the problem.

Comment 3

[Bob Mills]

Attachment: stack trace

Uninstalled Flash and FireFox functioned fine for about an hour until I went to http://www.codeproject.com/KB/string/urlencode.aspx. Not sure the web page was the cause - could be a coincidence.

Comment 4

[Bob Mills]

Attachment: Stack trace with symbols loaded etc...

Silent crash/shutdown after using Firefox for awhile then letting it just sit there. Where you see "Guard page violation - code 80000001 (first chance)", pages with embedded YouTube videos were being loaded.

Comment 5

[timeless]

so, the guard pages come from the way flash's vm works, there's nothing wrong with them.

the question is who is sending a message to firefox telling it to quit. we need you to breakpoint a couple of things. but i'm not in a position to figure them out.

add these to your command sequence before 'g':
bp nsNativeAppSupportBase::Quit "|* ~* kp;g"
bp nsNativeAppSupportBase::OnLastWindowClosing "|* ~* kp;g"
bp nsBaseAppShell::Exit "|* ~* kp;g"

Comment 6

[Bob Mills]

Attachment: With requested command sequence

Attached file with the addition of the following command sequence:

bp nsNativeAppSupportBase::Quit "|* ~* kp;g"
bp nsNativeAppSupportBase::OnLastWindowClosing "|* ~* kp;g"
bp nsBaseAppShell::Exit "|* ~* kp;g"

Comment 7

[Bob Mills]

Attachment: Replaces wrongly-attached file - has requested command sequence

Comment 8

[timeless]

thanks, that didn't work. i'm sick. you're going to need someone else to help debug this.

Comment 9

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 10

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.