firefox.exe process does not end after watching video on amazon




9 years ago
7 years ago


(Reporter: thkorn86700, Unassigned)


Firefox Tracking Flags

(Not tracked)


(Whiteboard: [CLOSEME 2011-2-25], URL)



9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

After watching videos using amazon's video library, if you close the browser, the firefox.exe process is still running.  So I have to kill the process to launch firefox again.

If you need me to include any debug information, I would be happy to help, since you most likely won't be able to reproduce without purchasing a video on amazon.

Reproducible: Always

Steps to Reproduce:
1.Go to and watch one of the videos from their video library on their website
2.Close the browser

Actual Results:  
Try to open firefox again and it says firefox is already open.  Firefox.exe still running in processes

Expected Results:  
firefox process ends
I do believe that they use flash for those videos, correct? What version of flash are you running, and does this happen in safe mode?
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
Also, ensure you update all your plugins (Flash, Reader, java, quicktime, etc) to the latest version available on the vendor's website.
Whiteboard: [CLOSEME 2011-2-25]
No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile ( If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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