firefox.exe process does not end after watching video on amazon

RESOLVED INCOMPLETE

Status

()

Firefox
General
RESOLVED INCOMPLETE
9 years ago
7 years ago

People

(Reporter: thkorn86700, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-2-25], URL)

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

After watching videos using amazon's video library, if you close the browser, the firefox.exe process is still running.  So I have to kill the process to launch firefox again.

If you need me to include any debug information, I would be happy to help, since you most likely won't be able to reproduce without purchasing a video on amazon.

Reproducible: Always

Steps to Reproduce:
1.Go to amazon.com and watch one of the videos from their video library on their website
2.Close the browser

Actual Results:  
Try to open firefox again and it says firefox is already open.  Firefox.exe still running in processes

Expected Results:  
firefox process ends
I do believe that they use flash for those videos, correct? What version of flash are you running, and does this happen in safe mode? http://support.mozilla.com/en-US/kb/Safe+Mode
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, ensure you update all your plugins (Flash, Reader, java, quicktime, etc) to the latest version available on the vendor's website.
Whiteboard: [CLOSEME 2011-2-25]
No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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