544754 - Firefox completely broken after upgrade to 3.5.7 and affected Internet Explorer

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Mr.Wilmot]

User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.2; Win64; x64; Trident/4.0; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: 

I have just upgraded my software to v3.5.7 based on a download offered through Firefox. I am using Windows XP64bit.
The software installed this morning and immediately the application fails to work.
I am presented with the upgrade information screen but cannot progress beyond it. The system hangs and shows a noscript prohibition. When I right click on the Noscript icon it gives me only 2 options - Options (with noting below it) and about noscript.
When I try to switch tabs nothing happens - I get an error message saying something like "This is embarassing...." If I choose the restart option I get Google front screen, but it doesn't work. I have to close the app.

If I relaunch the app the same thing happens - and I notice that the side menu (favourites etc.) isn't working.

I am having to use Internet Explorer to contact you but if I try to bring up my 'Favourites' options IE crashes. It will only work if I key in an address directly.

I cannot see any way to revert to the old version of Firefox so I am completely stuck.

Reproducible: Always

Comment 1

[Tyler Downer [He/Him]]

This sounds like it is noscript that is causing the errors. You can create a new profile, and it should resolve that. http://support.mozilla.com/en-US/kb/Managing+profiles. Please use the support site for help, we don't provide end-user support on bugzilla.

As for your IE issues, there is no possible way that FF would be affecting IE, so I am afraid you will have to look elsewhere for help with that. Try resetting IE.

Comment 2

[timeless]

https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 3

[Mr.Wilmot]

Tried creating a new profile - no joy.

NOw only getting one tab on opening Firefox - "This is embarassing...
Firefox is having trouble recovering your windows and tabs. This is usually caused by a recently opened web page.

        You can try:

              *             Removing one or more tabs that you think may be causing the problem

    *             Starting an entirely new browsing session

                
Can't close, and if I start new session (bringing up Google) it doesn't seem to complete it's screen load and won't run.

Even if this was a Noscript problem the upgrade shouldn't trigger it. 

Gut feel tells me that a shared component has been updated and doesn't work, affecting both IE and Firefox

Comment 4

[Tyler Downer [He/Him]]

Do you use Ie tab? There are no shared components between IE and firefox natively.

Comment 5

[Mr.Wilmot]

I don't use tabs on IE - but the problem is with bringing up the address lists not on a tab as such.

Can't get Firefox to display the sidebar either.

I'm a bit stuck. Should I uninstall Firefox and try a new version. 

Old version worked fine (3.5 I think) and I also see that version 3.6 is out

Comment 6

[Tyler Downer [He/Him]]

No, I mean the Ie tab extension.

Try uninstalling and installing firefox 3.6, then create another brand new profile with absolutely no modifications.

Comment 7

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 8

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is far gone. If the reporter can still see this issue, Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Then please remove the closeme tag in the whiteboard, mark the bug against the proper version and comment on the bug.