545390 - 3.6 Firefox - Enabled Tools/Options/Content Exceptions buttons don't launch their dialog

Status: RESOLVED WORKSFORME

(Firefox :: General, defect)

Description

[Chris]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6

After setting the "block pop-up windows" checkbox, and then clicking the enabled "Exceptions..." button in the Options/Content tab does not launch its dialog. It's almost as if the dialog is itself being blocked.

Reproducible: Always

Steps to Reproduce:
1. Drill down to the Tools/Options/Content (or the Security) tab.
2. Set a checkbox associated with a button labeled "Exceptions..."
3. Click on that associated button.
Actual Results:  
The button depresses but no resulting dialog is launched.

Expected Results:  
A dialog to open allowing exceptions to be entered.

This happened immediately after I installed FireFox 3.6. I went to my web e-mail application and when attempting to click on an embedded link in the e-mail message, a new Help dialog was launched indicating that the site was being blocked as well as providing the steps needed to add the site as an exception.
I have tried it many times in different scenarios with the same results.

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.2pre) Gecko/20100209 Namoroka/3.6.2pre

This works fine for me. Please retest in safe-mode / with a new profile:
http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes
http://support.mozilla.com/en-US/kb/Basic+Troubleshooting#Make_a_new_profile

Comment 2

[Chris]

Thanks for the quick response. I restarted FireFox in Safe Mode and could NOT reproduce the problem. Restarted FireFox in normal mode and still could NOT reproduce the problem. The Help dialog I mentioned also did not appear. I'm not sure how to get it to re-appear to see if it, or the condition that instantiates it, might be involved.

Comment 3

[Tim (fmdeveloper)]

Chris -> Are you still experiencing this issue? Comment 2 seems to suggest this is resolved.

Comment 4

[Tim (fmdeveloper)]

Closing bug as WFM - if you are still experiencing this issue or have more information to provide feel free to post back here and we can re-open the bug. You can also get assistance by visiting the Firefox help site -> http://support.mozilla.com/en-US/kb/Ask+a+question