546356 - Program State Invalid after Addon based Restart or a Startup in Safe Mode

Status: RESOLVED WORKSFORME

(SeaMonkey :: Session Restore, defect)

Description

[therube]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9pre) Gecko/20100205 SeaMonkey/2.0.3pre
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.9pre) Gecko/20100205 SeaMonkey/2.0.3pre

 
Parts of the CareFirst BlueCross BlueShield website do not work correctly when SeaMonkey is started in Safe Mode, or when SeaMonkey is restarted after an Addon based restart.
 
Safe Mode will not work at all.

After an addon change & restart, the site will work only after restarting once more.  (Once more "cleanly", i.e. a close & restart, or save the session & restart, but not by another addon change & restart.)
 

Reproducible: Always

Steps to Reproduce:
 
1. Log in to https://webapp.carefirst.com/wps/portal/memberlogin
(Successful login leaves you at https://webapp.carefirst.com/secure/member/medical/Welcome.do )
2. Click the 'Pay My Bill' link
(https://webapp.carefirst.com/secure/member/payment/Form.do opens)
 
Actual Results:  
 
Web page displays, "Error 500: ServletException in '/payment/Form.jsp': An exception occured trying to convert String "Mon Feb 15 19:56:58 EST 2010" to type "java.lang.Double"".
 

Expected Results:  
 
The web page should open successfully with a proper form allowing a payment to be made.
 

 
New, clean Profile.
No addons other then those in a default install.
No Java, no anti-virus, MS windows firewall.

To see the problem in Safe Mode, I use:
---
@echo off
set MOZ_NO_REMOTE=1
if exist "C:\SeaMonkey\seamonkey.exe" start "" "C:\SeaMonkey\seamonkey.exe" -safe-mode -P
set MOZ_NO_REMOTE=0
---

To see the problem (starting normally) by using an Addon Manager based Restart, open Add-on Manager, & choose, say Chatzilla, select Disable.  Then Restart.  Upon restart, the page will fail to load as noted above.

Now close the browser normally.  Restart.  This time, the page will load successfully.
 
Obviously unless you have an account with CareFirst it is going to be difficult dig deeper into this, so let me know what I can tell you to help & I'll see what I can do.

Comment 1

[therube]

Attachment: Zip'd Web Page, complete - error mode.

Comment 2

[therube]

Attachment: Zip'd Web Page, complete - OK mode.

Comment 3

[therube]

Attachment: Screenshot, form error page

Comment 4

[therube]

Attachment: Screenshot, form OK page

Comment 5

[therube]

Attachment: Screenshot, successful log in, showing Pay My Bill link

Comment 6

[therube]

This does not look to occur in Firefox.

Some (external) JavaScript links:

view-source:https://webapp.carefirst.com/wps/menu/menu_service.js
view-source:https://webapp.carefirst.com/wps/peopleawareness/personQ_ns6.js
view-source:https://webapp.carefirst.com/secure/member/script/functions.js?1265360166248
view-source:https://webapp.carefirst.com/secure/member/script/cssselector.js?1265360166248
view-source:https://webapp.carefirst.com/secure/member/script/functions.js?1265360166248

Comment 7

[Serge Gautherie (:sgautherie)]

Can you reproduce with Firefox v3.5.7?

Comment 8

[therube]

FF 3.0.17, 3.5.7, & 3.6 all work properly.

Comment 9

[therube]

This looks to /not/ be an issue on the Trunk.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.3a5pre) Gecko/20100422 SeaMonkey/2.1a1pre

Though it remains a problem on the Branch.
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.10pre) Gecko/20100421 SeaMonkey/2.0.5pre

Comment 10

[bleahrimasu]

Attachment: Seamonkey start-up looks like this whether safe mode or manage profile mode is specified. "Manage profiles" does not produce response from program.

Comment 11

[therube]

I don't think the above comment has any relevance here?

Though since I'm here, just to confirm that this is still an issue on the Branch, 2.0.11.

Comment 12

[therube]

WFM.

May as well Resolve this one.
Comment 9 is still relevant for both the 2.0 branch & on SeaMonkey 2.1.

And since it works in SeaMonkey 2.1, since it likely will never be fixed for the 2.0 branch, WFM.


Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1.20pre) Gecko/20110514 SeaMonkey/2.0.15pre

Mozilla/5.0 (Windows NT 6.1; rv:2.0.1) Gecko/20110511 Firefox/4.0.1 SeaMonkey/2.1

Comment 13

[Philip Chee]

WFM based on Comment 12