547634 - Unable to register for a new account, as email is not validated

Status: RESOLVED WONTFIX

(support.mozillamessaging.com Graveyard :: General, defect)

Description

[Nathan Tuggy (:tuggyne)]

While investigating for bug 547493, I discovered that I was unable to register for a new account -- https://support.mozillamessaging.com/tiki-register.php?locale=en-US gives an error on form submission, claiming that my email address cannot be validated. I do not receive any validation email.

STR:
1. Visit https://support.mozillamessaging.com/tiki-register.php?locale=en-US
2. Fill in username, password, email, and CAPTCHA code
3. Click Register

Expected:
Validation "next-steps" page to appear, asking me to check my email to continue.

Actual: An error form appears, asking me to reenter my email address for validation. Upon submittal, the same form reappears and asks me to reenter my email address again. This appears to loop infinitely.

Comment 1

[James Socol [:jsocol, :james]]

Are there any non-alphanumeric characters in the email address you're using?

Comment 2

[Nathan Tuggy (:tuggyne)]

Other than the at sign and the periods, no. My email address (copied and pasted just now) is `[e-mail]` (no backquotes).

Comment 3

[James Socol [:jsocol, :james]]

If anyone has an opportunity to test before we get a chance to dig into this, my hunch is that it's choking on the second dot in the domain.

Comment 4

[Nathan Tuggy (:tuggyne)]

So it would seem: registering with [e-mail] works just fine. Reducing severity a bit accordingly.