547686 - Firefox crashes while opening PDF document with Adobe Reader plug-in [@ AcroRd32.dll@0xf3340]

Status: RESOLVED INCOMPLETE

(Plugins Graveyard :: PDF (Adobe), defect)

Description

[Andrey Zaytsev]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; ru; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; ru; rv:1.9.2) Gecko/20100115 Firefox/3.6

Every time I open PDF document in browser with Adobe Reader plug-in, in a few seconds it crashes.

Reproducible: Always

Steps to Reproduce:
1. Open any PDF document with Adobe Reader plug-in
Actual Results:  
Browser crashes

Expected Results:  
Browser sholdn't crash

about:crashes result:
http://crash-stats.mozilla.com/report/index/bp-1803e030-81bf-4f73-b20f-784602100219

Comment 1

[adamsives]

http://www.barbie.com/diamond-castle/funstuff/Sheetmusic.pdf

Yep...my four year old daughter is pretty miffed about this one!

Seriously, going to this link in 3.6.3 will freeze FF for about 30 seconds, not display the pdf. About 2 mins later I get a dialog display "There was an error processing this page. A file I/O error has occured."

Worst of all, I can't replicate this in ie8. It works perfectly.

Comment 2

[timeless]

Attachment: Sheetmusic.pdf

Comment 3

[timeless]

Signature	AcroRd32.dll@0xf3340
UUID	1803e030-81bf-4f73-b20f-784602100219
Time 	2010-02-19 10:19:34.509913
Uptime	18
Last Crash	19 seconds before submission
Product	Firefox
Version	3.6
Build ID	20100115144158
Branch	1.9.2
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 11
Crash Reason	0xc06d007f / 0x00000000
Crash Address	0x755d9617
User Comments	Firefox crashes when pdf is displayed in Adobe Reder plug-in
Processor Notes 	
Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	KERNELBASE.dll 	RaiseException 	
1 	AcroRd32.dll 	AcroRd32.dll@0xf3340 	
2 	AcroRd32.dll 	AcroRd32.dll@0x726d3f 	
3 	AcroRd32.dll 	AcroRd32.dll@0xb80c7b 	
4 	AcroRd32.dll 	AcroRd32.dll@0x16fbe9 	

nppdf32.dll 	9.3.0.148 	4FFD851609824F7F9C67F4B02BDF5D171 	Nppdf32.pdb
AGM.dll 	4.18.87.1 	BEC4B4007C884AF48C44D82BB857699D2 	AGM.pdb
RdLang32.RUS 	9.3.0.148 		
Annots.RUS 	9.1.0.163 		
Annots.api 	9.3.0.148 	BF79B7F018244A4B81C37C6319658F542 	Annots.pdb
AcroRd32.dll 	9.3.0.148 	BF91F69324F44DBB9BD7BF24DED1E34B2 	AcroRd32.pdb
KavLinkFilter.dll 	9.0.0.736 	F30B838C3DB5488BA7D2413C222C43021 	KavLinkFilter.pdb
kltbar.dll 	9.0.0.736 	A449FC68F1C5430C9825F0FA6296B2BA1 	kltbar.pdb
klwtbcl.dll 	9.0.0.736 	A71507FA31BF48C4A1D9B098E172F5A31 	klwtbcl.pdb
klwtblc.dll 	9.0.0.736 	816E17182EFA49EBA25B13F1BFE34B0D1 	klwtblc.pdb
mzvkbd3.dll 	9.0.0.740 	B95099407AA543D894E953EA02C355AC1 	mzvkbd3.pdb
prloader.dll 	9.0.0.736 	1427A225B10D43C7B736E72DA84273E21 	prloader.pdb
prremote.dll 	9.0.0.736 	EE69CB07EB73470D91587E11DB5BD8201 	prremote.pdb
filemap.ppl 	9.0.0.736 	EC4471ED4A074D4B92D74DFE9A286B261 	filemap.pdb
nfio.ppl 	9.0.0.736 	6EB1F9711B994192AF9FFA9F44C2CB671 	nfio.pdb
params.ppl 	9.0.0.736 	2F977E32A401421EA73E1292A65C5FEB1 	params.pdb
propmap.ppl 	9.0.0.736 	54867EFFDD0D42C9BC1A5FF8E11FC7291 	propmap.pdb
pxstub.ppl 	9.0.0.736 	D028D181B5514C9FA9E831B267AB7E401 	pxstub.pdb
BIBUtils.dll 	1.1.1.1 	A3154AA5803941FD8193C4488FB51F281 	BIBUtils.pdb
GrooveShellExtensions.dll 	12.0.6421.1000 	5C97A4A0159B4BC4B26976F7287226CD1 	GrooveShellExtensions.pdb
BIB.dll 	1.2.1.1 	20076DEE788D4CFC96F9EB503FC551C42 	BIB.pdb

Your crash is because of adobe's plugin. We do have a place where we can track such reports, however you will probably

Comment 4

[timeless]

... be better served by filing a bug directly with adobe.

Comment 5

[Benjamin Smedberg]

Closing old bugs in the Plugins component. We aren't going to track issues in 3rd-party plugins in the Mozilla bug tracker. In addition, support for NPAPI plugins will be removed at the end of this year; for more details see the post at https://blog.mozilla.org/futurereleases/2015/10/08/npapi-plugins-in-firefox/

If there is a serious bug in Firefox, it needs to be filed in the "Core" product, "Plug-Ins" component.