Closed
Bug 547755
Opened 15 years ago
Closed 14 years ago
Installed FF 32bit on Win 7 64bit. FF does not start after installation.
Categories
(Firefox :: General, defect)
Tracking
()
RESOLVED
INCOMPLETE
People
(Reporter: silkmaze, Unassigned)
Details
(Whiteboard: [CLOSEME 2011-2-25])
User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1) Gecko/20090630 Shiretoko/3.5
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1) Gecko/20090630 Shiretoko/3.5
I use Windows 7 64 bit that came with my new Toshiba laptop.
My only browser for the last few years has been FF, that includes
running it on my main work horse - OpenSuse linux PC.
I downloaded and installed FF (32bit) without any problems. On the very
last screen of the installation process there is a box that can be
checked if Ff should be started immediately. I checked that and finished
the installation. Withing a few seconds, I got a popup informing me that
FF had crashed and did I want to try to reload it. I clicked on yes and
the same thing happened.
After a couple of tries, I tried starting it in safemode, which worked
fine, but obviously not with everything I wanted.
I finally found a 64 bit version of FF, called Shiretoko, and installed
that, and it works perfectly except for one glaring problem. It does NOT
work with Adobe Flash. I have updated flash countless times and
installed it and it works fine on my laptop, but every site I go to with
Shiretoko, no chance, I keep getting a message that I need to install
the latest version of Flash or I don't have flash installed and that I
need to do so.
So, if someone has a solution, please help me. Either fix FF 2 bit so it
runs properly on win 7 64 bit, or fix Shiretoko so it works with Flash.
As it is I am being forced to use Chrome more and more. It is ok, but
I'd rather be using FF.
Thanks.
Reproducible: Always
Steps to Reproduce:
1. Download FF 32 bit.
2. Run installation.
3. Check box to start after installation, on the last install screen.
FF crash message popup.
Actual Results:
This was done on a brand new Toshiba Satellite P500-6822 laptop. I did it again after a few weeks of use with the same results.
Comment 2•14 years ago
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||
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles
Also, ensure you update all your plugins (Flash, Reader, java, quicktime, etc) to the latest version available on the vendor's website.
Whiteboard: [CLOSEME 2011-2-25]
Comment 3•14 years ago
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No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
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Description
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