Closed Bug 547755 Opened 15 years ago Closed 14 years ago

Installed FF 32bit on Win 7 64bit. FF does not start after installation.

Categories

(Firefox :: General, defect)

x86_64
Windows 7
defect
Not set
normal

Tracking

()

RESOLVED INCOMPLETE

People

(Reporter: silkmaze, Unassigned)

Details

(Whiteboard: [CLOSEME 2011-2-25])

User-Agent: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1) Gecko/20090630 Shiretoko/3.5 Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.1) Gecko/20090630 Shiretoko/3.5 I use Windows 7 64 bit that came with my new Toshiba laptop. My only browser for the last few years has been FF, that includes running it on my main work horse - OpenSuse linux PC. I downloaded and installed FF (32bit) without any problems. On the very last screen of the installation process there is a box that can be checked if Ff should be started immediately. I checked that and finished the installation. Withing a few seconds, I got a popup informing me that FF had crashed and did I want to try to reload it. I clicked on yes and the same thing happened. After a couple of tries, I tried starting it in safemode, which worked fine, but obviously not with everything I wanted. I finally found a 64 bit version of FF, called Shiretoko, and installed that, and it works perfectly except for one glaring problem. It does NOT work with Adobe Flash. I have updated flash countless times and installed it and it works fine on my laptop, but every site I go to with Shiretoko, no chance, I keep getting a message that I need to install the latest version of Flash or I don't have flash installed and that I need to do so. So, if someone has a solution, please help me. Either fix FF 2 bit so it runs properly on win 7 64 bit, or fix Shiretoko so it works with Flash. As it is I am being forced to use Chrome more and more. It is ok, but I'd rather be using FF. Thanks. Reproducible: Always Steps to Reproduce: 1. Download FF 32 bit. 2. Run installation. 3. Check box to start after installation, on the last install screen. FF crash message popup. Actual Results: This was done on a brand new Toshiba Satellite P500-6822 laptop. I did it again after a few weeks of use with the same results.
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing. http://support.mozilla.com/kb/Safe+Mode http://support.mozilla.com/kb/Managing+profiles Also, ensure you update all your plugins (Flash, Reader, java, quicktime, etc) to the latest version available on the vendor's website.
Whiteboard: [CLOSEME 2011-2-25]
No reply, INCOMPLETE. Please retest with Firefox 4 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Closed: 14 years ago
Resolution: --- → INCOMPLETE
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