548449 - Disabled add-on re-enabled on PC restart

Status: RESOLVED DUPLICATE of bug 547708

(Toolkit :: Add-ons Manager, defect)

Description

[jamesdell]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

An add on which causes firefox to crash on starting is disabled.  When Windows is restarted the add on is no longer disabled and firefox crashes.  Firefox must then be run in safe mode to disable the add-on again.  I do not care about the function of the add on, merely that it keeps it disabled (Versions prior to 3.6 did this, it is a new problem as of the update)

Reproducible: Always

Steps to Reproduce:
1.firefox crashes due to add-on incompatibility, disable add on
2.restart computer (reboot windows)
3.repeat from 1.
Actual Results:  
A firefox crash window appears.

Expected Results:  
opened firefox

Automatic password input FX 1.0 is the add on.  I believe it is an extension of my Toshiba fingerprint utility and is supposed link built in biometrics and firefox.  As I use this to log into windows, I do not wish to uninstall it.

Comment 1

[Dave Townsend [:mossop]]

Can you attach copies of extensions.ini, extensions.rdf, extensions.cache and extensions.log from your profile folder to this bug report: http://support.mozilla.com/en-US/kb/Profiles

Comment 2

[jamesdell]

Attachment: extensions.cache

as requested

Comment 3

[jamesdell]

Attachment: extensions.ini

as requested

Comment 4

[jamesdell]

Attachment: Extensions.log

as requested

Comment 5

[jamesdell]

Attachment: extensions.rdf

as requested

Comment 6

[Dave Townsend [:mossop]]

Can you restart your computer and before opening Firefox look and see if those 4 files still exist in the profile folder.

Comment 7

[jamesdell]

Only  the .ini and the .log exist on a clean boot, .cache and .rdf do not appear.

Comment 8

[Dave Townsend [:mossop]]

Do you have Norton 360 installed and if so what version?

Comment 9

[jamesdell]

Yes
Product Name: Norton 360 Premier Edition
Version: 3.8.0.41