548520 - Thunderbird hangs solid when starting up (reading global-messages-db.sqlite)

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Kris Boulez]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.8) Gecko/20100202 Firefox/3.5.8
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.9pre) Gecko/20100219 Shredder/3.0.3pre

When starting TB3, shortly (10 sec) after startup the program becomes totally irresponsive (windows: "The program is not responding").
Analysis with Resource Monitor shows that TB is reading global-messages-db.sqlite from the profiles directory.

global-messages-db.sqlite is 1,2 GB big.

Now working with Shredder (to check other bug), but had the same problem with main TB3

Reproducible: Always

Steps to Reproduce:
1. Start Thunderbird
2. Wait 10 seconds
3. Program becomes irresponsive for more then a minute
Actual Results:  
TB is irresponsive (The program is not responding)

Expected Results:  
Program is repsonding

Comment 1

[Wayne Mery (:wsmwk)]

Kris, can you get a stacktrace and attach it to this bug?
https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg
use the hang steps at "If Firefox has quit responding ..."
make sure you specify symbol store http://symbols.mozilla.org/thunderbird

Comment 2

[Kris Boulez]

Wayne,

Do I see it correctly that for the Shredder builds Symbol information is not available ? I get errors like the following

*** WARNING: Unable to verify checksum for C:\Program Files\Shredder_TB-3.02_test\softokn3.dll
*** ERROR: Symbol file could not be found.  Defaulted to export symbols for C:\Program Files\Shredder_TB-3.02_test\softokn3.dll -

Which of the nightly builds do I need ? I found the following 
http://ftp.mozilla.org/pub/mozilla.org/thunderbird/nightly/2010-02-25-00-comm-1.9.1/
but have no idea which of these to install.

Thanks in advance,

Kris,

Comment 3

[Ludovic Hirlimann [:Usul]]

From memory symbols are at https://symbols.mozilla.org/thunderbird/ and the nightly you took is in the proper directory - take the .exe as zip file might generate side effects.

Comment 4

[Kris Boulez]

I tried to create the requested debug output, but the program directly goes into a breakpoint. I have no clue what I'm doing wrong.
I'll attach the log file of the debugger to the ticket.

Kris,

Comment 5

[Kris Boulez]

Attachment: windows debugger log file

[ see previous comment ]

Comment 6

[Wayne Mery (:wsmwk)]

Kris, you are part way there. This is the part you want for hangs...

~* kp
!analyze -v -hang
lm


(In reply to comment #2)
> Wayne,
> 
> Do I see it correctly that for the Shredder builds Symbol information is not
> available ? I get errors like the following
> 
> *** WARNING: Unable to verify checksum for C:\Program

checksum errors may be ignored according to https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

Comment 7

[Kris Boulez]

The problem is that I get no hang at all. I cannot get the program started.
When you look at the debug log I attached, you will see that when I do "Go", the program immediately hits a breakpoint.
Problem is that I haven't set any breakpoints at all and have no clue on how to remove this.

Comment 8

[Wayne Mery (:wsmwk)]

you say it goes "not responding", so something is starting.  What do you see, profile manager or 3pane window?

Can you doing the following if you arent' already?
1. start windbg
2. in windbg  File | Open Executable   and point to thunderbird.exe
3. when it breakpoints, do all the debug stuff

Comment 9

[Kris Boulez]

Unfortunatly at this moment I'm not able to reproduce the problem when running under the debugger.
I'll have another try over the weekend.

Kris,

Comment 10

[Wayne Mery (:wsmwk)]

Thanks. When you next reply - note whether any dialog boxes are up, for example a password prompt?

Comment 11

[Kris Boulez]

Unfortunately I'm not able to reproduce this at this moment when using a version that contains the debugging symbols. Although I had this morning the problem with another version ([e-mail]), but was unable to recreate using other version of TB.
Propose to put it on hold for the moment. I'll try to recreate from time to time.

Comment 12

[Wayne Mery (:wsmwk)]

Kris, thanks for your help. If you are eventually able to reproduce, preferably using v3.1, please provide a steps and a hang stacktrace. see "-hang" on https://developer.mozilla.org/en/How_to_get_a_stacktrace_with_WinDbg

v3.1 beta 2 at http://www.mozillamessaging.com/en-US/thunderbird/early_releases/downloads/