548524 - Browser not seen, trying to upgrade to 3.6, msg says close current program, control alt delete shows nothing running

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Tim]

User-Agent:       Opera/9.80 (Windows NT 5.1; U; en) Presto/2.2.15 Version/10.10
Build Identifier: Mozilla Firefox 3.5.8

After restarting laptop for updates, Firefox would not open a browser.  I downloaded 3.6 upgrade, tried to install, but get msg that says close currently running program.  Even Control Alt Delete shows nothing running for Firefox.  I tried to uninstall program, but get the same msg to first shut down.  There's no browser open, can't upgrade, can't uninstall.  Closing all programs and shutting down computer doesn't help.  I continue to get the same msg to close it down.  It's like it's invisible, and totally useless.

Reproducible: Always

Steps to Reproduce:
1.Either try to uninstall Firefox or upgrade to 3.6
2.Msg says program is running, need to exit to proceed
3.Nothing shows program is running
Actual Results:  
nothing, that's the problem

Expected Results:  
program should close so I can upgrade or uninstall it

all other program on my computer are working fine

Comment 1

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 2

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.