549226 - Firefox 3.6 Constantly Crashes [@ SkypeFfComponent.dll@0x440c3 ]

Status: RESOLVED DUPLICATE of bug 546632

(Firefox :: General, defect)

Description

[Andy Cooper]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

Please see the following thread for more details...

https://support.mozilla.com/en-US/forum/1/588131#threadId602950 

Reproducible: Sometimes

Steps to Reproduce:
1.  Intermittent - happens most of the time, but you never know when.
2.
3.

Comment 1

[timeless]

https://developer.mozilla.org/En/How_to_get_a_stacktrace_with_windbg

attach when you get that dialog and use !analyze both ways. attach the log file here.

Comment 2

[Andy Cooper]

I am not familiar with "!analyze" or "stacktrace with windbg".  I am a USER, not a developer.  I can attach a screenshot when it happens again, and I can attach a log file if you specify the name of the file and where I can find it - outside of that, am I not reporting this bug in the correct area?

Thanks...

Andy

Comment 3

[timeless]

all i ask is for you to read and follow the instructions in the linked web page. if that's too hard, http://support.mozilla.com/chat will gladly walk you through the same web page step by step.

Comment 4

[Andy Cooper]

Sorry...I see now...bunch of steps to do, but I have started this process.  I will post back here when I have something.

Thanks...

Andy

Comment 5

[Andy Cooper]

Actually, the more I research this, the more I am finding that the cause is NOT Visual C++ 2008 - rather, it's ADOBE FLASH.  See the following link for just some of the MANY, MANY people that have 3.6 crashing with Mozilla being TOTALLY UNRESPONSIVE TO THIS SEVERE ISSUE:

http://getsatisfaction.com/mozilla/topics/flash_causes_firefox_3_6_to_freeze_how_do_i_stop_this 

Now, is this a FIREFOX ISSUE or an ADOBE FLASH issue?  Seems to me that this is a FIREFOX issue, as FLASH doesn't have this problem with other browsers, and pre 3.6 builds of Firefox didn't seem to crash like it does now CONSTANTLY.

So, is someone out is Mozillaland going to help us users that cared enough to stop using IE to be faithful to your camp?  Non-support like this is expected from Microsoft...I thought you guys were a little above that.

Comment 6

[timeless]

sorry, support is: http://support.mozilla.com

Comment 7

[Andy Cooper]

OK, then...I will go there and refer support to this bug ticket for details.  Thanks for the clarification.

Comment 8

[Tyler Downer [He/Him]]

Reporter, did support resolve your problem?

Comment 9

[Andy Cooper]

No, Tyler.  Firefox (now 3.6.3) crashes on me at least once a day, always when I am viewing or attempting to view (flash) video.  I'm not sure what to do - go to support.mozilla.com?  I can't believe that this is only happening to a select few users.

What would you suggest I do now?

Thanks...

Andy

Comment 10

[Tyler Downer [He/Him]]

Yeah, i'd update your flash to 10.0 r45, then create a new profile, then give a stacktrace if it still happens. https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 11

[timeless]

http://support.mozilla.com/chat

Comment 12

[Andy Cooper]

Hi, Tyler and Timeless...

Well, I do have 10.0 r45 installed:

WIN 10,0,45,2

I'm running Windows 7 x64 Home Premium.  To be fair, it * appears * to be a problem with Firefox / Flash, but the Windows Action Center reports it as a "problem with Java".  Additionally, Firefox Crash Manager does kick in some of the time and sends a report to Firefox, but I never heard anything back - not that I would under these conditions.

I will create a new profile and do a stacktrace if needed.  I will also go to support/chat if need be.  First things first.  I will update as proceedings go.

Thanks...

Andy

Comment 13

[timeless]

if you've managed to send a crash report from our crash reporter, then the url in comment 10 has instructions you should follow.

Comment 14

[Andy Cooper]

OK.  Even with the new profile (and some add-ons running), just got this crash:

http://crash-stats.mozilla.com/report/index/e8367159-f2ce-4f07-a784-178972100415 

Last crash from yesterday before new profile looks exactly the same.

Hmmm....looks like SKYPE is the issue?   Or.....?

Comment 15

[Tyler Downer [He/Him]]

The point of a new profile is that you don't have any addons. So yes, it looks like skype is causing it. bug 546632?

Comment 16

[timeless]

Signature	SkypeFfComponent.dll@0x440c3
UUID	e8367159-f2ce-4f07-a784-178972100415
Time 	2010-04-15 08:05:22.808175
Uptime	4
Last Crash	40065 seconds before submission
Product	Firefox
Version	3.6.3
Build ID	20100401080539
Branch	1.9.2
OS	Windows NT
OS Version	6.1.7600
CPU	x86
CPU Info	GenuineIntel family 6 model 23 stepping 7
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x750072
User Comments	
Processor Notes 	
Related Bugs

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 		@0x750072 	
1 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x440c3 	
2 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x4261 	
3 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x6271d 	
4 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x4208 	
5 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x45d2 	
6 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x2f99d 	
7 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x60013 	
8 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x301fe 	
9 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x3084d 	
10 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x601d8 	
11 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0xeeb1 	
12 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x62422 	
13 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0xee58 	
14 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0xf282 	
15 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x17e0d 	
16 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0xf8fe 	
17 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x625e7 	
18 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x1564b 	
19 	SkypeFfComponent.dll 	SkypeFfComponent.dll@0x63c3f 	
20 	xul.dll 	nsEventListenerManager::HandleEventSubType 	content/events/src/nsEventListenerManager.cpp:1041

Files:
SkypeFfComponent.dll 	4.2.0.5016 	D27BC64852664C3DB3B3D24FB1EDA7E1d 	SkypeFfComponent.pdb

Extensions:
 {2D3F3651-74B9-4795-BDEC-6DA2F431CB62}  	4.6 [Skype Toolbar]