TB 3.0.3 stops adds-on options and won't install themes then crashes!!!!

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: Cliff Green, Unassigned)

Tracking

({crash, stackwanted})

x86
Windows XP
crash, stackwanted

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: 

TB automatically upgraded to version 3.0.3 without asking and afterwards none of the add-ons work and clicking on the latter's options button locks up the program. How do stop it upgrading to 3.0.3 automatically? As I've reinstalled 3.0.2 three times now since it March 2nd!!

Reproducible: Always

Steps to Reproduce:
1. TB automatically upgrades to latest version
2. Pop-up asks if you wish to restart to bringing these change into affect 

Actual Results:  
1. TB fails to open as it's still resident and running in memory according to Process Controller.
2. Killing the running process with the latter allow it to run but no adds-on or themes run after opening TB. And clicking add-on options crashes TB.

Expected Results:  
After should TB run normally and ask if you wish check which adds-on are compatible. 

A manually install upgrade would be nice

Comment 2

8 years ago
also, try first to isolate if an add-on is causing the problem. Start by using safe mode http://support.mozillamessaging.com/pl/kb/Safe+Mode

please report results
Keywords: crash
Version: unspecified → 3.0

Comment 3

8 years ago
:( no response, so => incomplete  (not our preferred resolution)
if you can reproduce in safe mode using latest version 3, please reopen the bug
https://support.mozillamessaging.com/en-US/kb/Safe+Mode
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Keywords: stackwanted
Resolution: --- → INCOMPLETE
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