550372 - You cannot continue. There is nothing to install. (Midpoint in an install that works on Safari!)

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Diane Graham]

User-Agent:       Mozilla/5.0 (Macintosh; U; PPC Mac OS X 10_4_11; en) AppleWebKit/531.21.8 (KHTML, like Gecko) Version/4.0.4 Safari/531.21.10
Build Identifier: 3.6

Coupons.com provides online printable coupons and it used to work on Firefox but a few weeks ago it stopped working and now trying to download and install the printer again I keep getting the above message.  No problem with other browsers!!

Reproducible: Always

Steps to Reproduce:
1.Select coupons
2.Be told to install printer
3.Get message
Actual Results:  
I get the message -- I can't print the coupons if I'm using Firefox.

Expected Results:  
It should have had content -- installed -- allowed me to print.

Comment 1

[Diane Graham]

Will you get back to me?

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.