550449 - unable to access help pages via tools/options/advanced/general or network choices

Status: RESOLVED WORKSFORME

(Firefox Graveyard :: Help Documentation, defect)

Description

[Ray Hornik]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2) Gecko/20100115 Firefox/3.6

From the TOOLS OPTIONS ADVANCED pane, the GENERAL and NETWORK sub panes return a 404 error URL NOT FOUND ON THIS SERVER when trying to view the HELP option.  The UPDATE and ENCRYPTION sub panes work correctly and it is then possible to access the complete HELP menu by using the mouse scroll wheel, or the cursor keys, and navigating up or down with them. FireFox v3.6 and Windows XP are installed

Reproducible: Always

Steps to Reproduce:
1. Switch on PC and start FireFox
2. Click on Tools, click on Options, click on Advanced
3. In Advanced General or Advanced Network click Help (or use F1 key)
4. Use ALT/F4 to return to the Advanced Options screen
Actual Results:  
Error 404 message The requested URL/1/firefox/3.6/WINNT/en-GB/eu/prefs-advanced-general was not found on this server

Expected Results:  
Help screen should appear

Comment 1

[Ria Klaassen (not reading all bugmail)]

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.2pre) Gecko/20100303 Namoroka/3.6.2pre

Help and F1 work both fine for me in Advanced > General and Advanced Network.

Trying the latest en-GB nightly...

Mozilla/5.0 (Windows; U; Windows NT 6.0; en-GB; rv:1.9.2.2pre) Gecko/20100304 Namoroka/3.6.2pre

Works also fine. The URLs are: 
http://support.mozilla.com/en-US/kb/Options+window+-+Advanced+panel?style_mode=inproduct
http://support.mozilla.com/en-US/kb/Options+window+-+Advanced+panel?style_mode=inproduct#advanced_network

Comment 2

[Ria Klaassen (not reading all bugmail)]

And alt+F4 returns to the Options window in both cases.

Comment 3

[Ria Klaassen (not reading all bugmail)]

Reporter told me by e-mail that the problem is solved now.