550916 - Less stable after upgrading to v3.5

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Erik]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

I have noticed since updating my version of Firefox  (3.5 and above) on 2 separate computers (work laptop and personal laptop) that the browser is crashing regularly (1 or 2 times a week).  Prior to the updates Firefox crashes were uncommon on either laptop.  There is no warning Firefox just disappears.  I normally have several (3-7) tabs open but will typically differ between work and home computer.  When I restart Firefox I do not get the session restore option, all the sessions are restored automatically.  The 2 laptops are Dells (Latitude 620 and 630) and have XP SP3 but very little common software.  

I do not have any indication that the issue is with the Firefox software update itself other than the timing due to the issues occurring more frequently after the update and it is occurring on 2 separate computers.

Reproducible: Sometimes

Steps to Reproduce:
1. Open several tabs and use 'normally'
2.
3.



I realize I am providing very little information but if there is anything else I can provide please let me know.

Comment 1

[Marco Bonardo [:mak] (Away Apr 25 - May 5)]

Do you submit the report when the browser crashes? if so go to about:crashes page, copy the crash ids of the last crashes and paste them here.

It is possible your crashes are due to an old version of a plugin, or to an extension.

for reference:
http://support.mozilla.com/kb/Firefox+crashes
http://support.mozilla.com/kb/Mozilla+Crash+Reporter

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.