IMAP: When quota is reached, no messages are displayed

RESOLVED INCOMPLETE

Status

Thunderbird
Folder and Message Lists
--
major
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: a_geek, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2011-02-21][needs protocol log])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.0.18) Gecko/2010020219 Firefox/3.0.18
Build Identifier: Mozilla/5.0 (X11; U; Linux i686; en-GB; rv:1.8.1.23) Gecko/20090812 Thunderbird/2.0.0.23 Mnenhy/0.7.5.0

When my IMAP mailbox hits, or exceeds, its quota limit, no messages are displayed in the folder's message listing anymore. I also only very briefly see the number of messages in the folder, after which the number vanishes.

This problem prevents me from deleting or moving messages and thus freeing space to go under quota again. IOW, once this condition is reached, I can not use the mailbox anymore until an administrator manually cleans it up on the server side.

Reproducible: Always

Steps to Reproduce:
1. Have an IMAP mailbox and let it go over quota while being logged out (easy).
2. Start downloading messages with Thunderbird. It eventually shows "100%" in red in the status bar.
3. Visit the folder and realize that no content is being displayed, as if the folder were empty.
Actual Results:  
I can't get at my messages. The message count is only being displayed while downloading messages.

Expected Results:  
I see a normal message list and can deal with them. I see a message count for the current folder and the current seletion, if applicable, _at_all_times_.
Are you running 2.0.0.23 ?
Component: General → Folder and Message Lists
QA Contact: general → folders-message-lists
(Reporter)

Comment 2

8 years ago
No, but now that you say it... for some very obscure reason, my TB reports that I'm running 2.0.23 (does this even exist?).

I went to the directory where the binary is installed, and there I find this in "application.ini":

[App]
Name=Thunderbird
Version=3.0.3
BuildID=20100227141902
SourceRepository=http://hg.mozilla.org/releases/comm-1.9.1
SourceStamp=6af9783a6b46
Copyright=Copyright (c) 1998-2010 mozilla.org
ID={3550f703-e582-4d05-9a08-453d09bdfdc6}

[Gecko]
MinVersion=1.9.1.8
MaxVersion=1.9.1.8

[XRE]
EnableProfileMigrator=1
EnableExtensionManager=1

[Crash Reporter]
Enabled=1
ServerURL=https://crash-reports.mozilla.com/submit


I guess that it can't get any more recent today.
(Reporter)

Comment 3

8 years ago
I forgot to say that I've been running TB3 almost from day one, and only once ran TB2 after that to check something.
You've had Mnenhy installed at some point. You can reset the help -> about string by following the instructions here: http://support.mozillamessaging.com/en-US/kb/Build+number+not+displayed

Comment 5

8 years ago
a_geek. this bug is very likely a duplicate. please examine the list of bugs http://bit.ly/9wMWKQ - are any a reasonable match?
(Reporter)

Comment 6

7 years ago
No, it just slipped. I'm currently using TB Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.2.12) Gecko/20101027 Lightning/1.0b2 Thunderbird/3.1.6, just for the record, and didn't try to reproduce the problem, but rather, to avoid it.

Anyway, I checked most of your bug reports, but none are close. I was getting no quota warnings that I couldn't dismiss, but simply an empty folder displayed. I need to do some extra work to provoke the condition, so I can check with this version of TB again. Stay tuned...

Comment 7

7 years ago
yeah, I also don't find a bug match in http://bit.ly/9wMWKQ

please get imap:5 log showing the quota feedback from server. Thanks
https://wiki.mozilla.org/MailNews:Logging
Whiteboard: [closeme 2011-02-21][needs protocol log]
RESOLVED INCOMPLETE due to lack of response to last question. If you feel this change was made in error, please respond to this bug with your reasons why.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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