553148 - User unable to submit crash reports on Linux

Status: RESOLVED DUPLICATE of bug 517404

(Toolkit :: Crash Reporting, defect)

Description

[Justin Dolske [:Dolske]]

Had a user on IRC that wasn't able to get reports to submit from about:crashes, after clicking a link (which didn't start with "bp-"), the following was logged to the error console:

rror: uncaught exception: [Exception... "Component returned failure code: 0x80520012 (NS_ERROR_FILE_NOT_FOUND) [nsIFileOutputStream.init]"  nsresult: "0x80520012 (NS_ERROR_FILE_NOT_FOUND)"  location: "JS frame :: chrome://global/content/crashes.js :: writeSubmittedReport :: line 118"  data: no]

Had them check ~/.mozilla/firefox/Crash Reports/, and there was no "submitted" dir. After creating that manually, the browser was able to submit the report and we got a proper bp- URL to look at...

http://crash-stats.mozilla.com/report/index/be536d8e-8567-4ca2-a78c-f1df22100317

Though it seems broken, so there might be further problems. :(

Comment 1

[Florian Quèze [:florian]]

(In reply to comment #0)
 
> there was no "submitted" dir. After creating that manually,
> the browser was able to submit the report

That's bug 517404.

> and we got a proper bp- URL to look at...
> 
> http://crash-stats.mozilla.com/report/index/be536d8e-8567-4ca2-a78c-f1df22100317
> 
> Though it seems broken, so there might be further problems. :(

This may be a separate issue.

Comment 3

[(not currently active) Ted Mielczarek]

That's from 3.6, and unfortunately the Linux client rewrite (landed in bug 514188) only landed on trunk. It fixed a lot of issues with the Linux client code. It's quite possible we'll pick it up on branch as part of Lorentz.