Firefox 3.6 crashes on startup, attempting restart does not work

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: Richard Maguire, Unassigned)

Tracking

({crash, stackwanted})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [closeme 2010-06-25])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.1.6) Gecko/20091201 Firefox/3.5.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; 

I installed firefox 3.6. After installation it creashed on startup, I reported the crash with the checkbox and clicked restart firefox. It kept crashing. I uninstalled and reinstalled from your website. It ran once and then kept crashing on restart.  I have never had this problem with Firefox.  I reinstalled ver 3.5.6 and it runs fine, and I am writing this report from that version.

Reproducible: Always

Steps to Reproduce:
1. Intstall 3.6
2. Start
3. it crashes
4. restart. etc.


Expected Results:  
started
try safe mode: http://support.mozilla.com/kb/Safe+Mode it will disable your addons temporarly to ensure they are not culprit.
also ensure you have latest version of you plug-ins: http://www.mozilla.com/plugincheck/

you should take some crash report links from about:reports page and paste them here. check http://support.mozilla.com/kb/Firefox+crashes and http://support.mozilla.com/kb/Mozilla+Crash+Reporter
Keywords: crash
sorry i meant about:crashes page.

Updated

8 years ago
Keywords: stackwanted

Comment 3

8 years ago
Richard, your response is needed to move the bug forward
Whiteboard: [closeme 2010-06-25]
No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
You need to log in before you can comment on or make changes to this bug.