553480 - Firefox hangs on closing

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Jim]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

I get "  	

Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." sometimes several times/day when I Reboot.

Reproducible: Sometimes




Not being an IT; I don't understand how to use this Bugzilla.
Sometimes several times a day, when I Reboot, I get the "  	

Firefox is already running, but is not responding. To open a new window, you must first close the existing Firefox process, or restart your system." message.
Then, I have to do the time consuming Restart.

Comment 1

[Tyler Downer [He/Him]]

If you open task manager, is there a firefox.exe process?
Bugzilla isn't a support site, so you would probably be better served by going to support.mozilla.com.
If you want to help fix any bugs that might be here, try safe mode. http://support.mozilla.com/en-US/kb/Safe+Mode

Comment 2

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode or a fresh profile? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

Comment 3

[Tyler Downer [He/Him]]

This bug has had the CLOSEME tag for several weeks and the date in the tag is far gone. If the reporter can still see this issue, Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). Then please remove the closeme tag in the whiteboard, mark the bug against the proper version and comment on the bug.