553806 - Roxio Creator 2010 and Creator 2010Content downloaded files do not open Roxio installer

Status: RESOLVED INCOMPLETE

(Firefox :: File Handling, defect)

Description

[George Waterman]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6 (.NET CLR 3.5.30729)

When I use Firefox to download the Roxio Creator 2010 & 2010Content install files from the Roxio website these .exe files, after decompressing, open HP Update install shield Wizard instead of the correct Roxio installer.  Wheh I use Internet Explorer to do the download, the files open the correct Roxio installer and load correctly.  This could drive users back to IE.  I have not had this problem with any other downloads. My computer is a Sony VGN FZ140E running Vista.

Reproducible: Always

Steps to Reproduce:
1.Just download these files (requires that you pay for the software - or contact Roxio)
2.double click to open, let the files unzip, and then the HP Update install shield wizard opens. 
3.


Expected Results:  
The download should have opened Roxio's install program - it does when I use IE to download.

Roxio Technical support knows about this as of yesterday - but they and I wasted more than 8 hours of my time trying all kinds of other fixes.

Comment 1

[Tyler Downer [He/Him]]

Crete a new profile and test.
http://support.mozilla.com/en-US/kb/Managing+profiles
You are double-clicking from the download manager window? What happens if you clear that window, then try, re-downloading, and double-clicking. How about if you double-click the file in windows explorer.

Comment 2

[George Waterman]

When I click the download in the Mozilla Firefox download manger window, nothing at all happens, no visible response (which is in itself another aspect I forgot to mention).  The problem as I described happens when double clicked in Windows Explorer and the same when right clicked and "run as administrator".

Comment 3

[Tyler Downer [He/Him]]

OK, try creating a new profile and testing there.

Comment 4

[Wayne Mery (:wsmwk)]

(In reply to Tyler Downer [:Tyler] from comment #3)
> OK, try creating a new profile and testing there.

Do you still see this problem when using a current version?

Comment 5

[Phoenix]

Resolved per whiteboard