554042 - FF continues to crash every few minutes due to Sharedobj.dll

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[info]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.2) Gecko/20100115 Firefox/3.6

After upgrading to FF 3.6 the browser keeps crashing saing there is a problem with sharedobj.dll file in system32 folder of windows.

This happened about 1 year ago when FF upgraded also. I cant remember what the fix was.

Reproducible: Always

Steps to Reproduce:
1. Sometimes when logging on to sites
2. Sometimes no reson at all, just browsing




I have disabled all extensions and plugins.

When I have checked plugings for updated all are fine except Shoackwave Flash say I need a new version, when I go to get new version it is the same a sthe current one I have.

Doing my nead in this issue.

Comment 1

[timeless]

google seems to indicate this is some form of malware. please take your computer to a doctor.

http://support.mozilla.com/chat

Comment 2

[zug_treno]

See bug 518547.

Comment 3

[Tyler Downer [He/Him]]

Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html

Comment 4

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.