554252 - Mail client crashes while checking new POP emails

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[yogeshmsharma]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Lankai

I try to  check new email and it get crashes. I have tried almost 20 times and problem persist. 

Reproducible: Always

Steps to Reproduce:
1.open Lankai
2. Click check email
3.it keep polling and quits after that

Comment 1

[yogeshmsharma]

More detail 
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.1b1
BuildID: 20100302141414
CrashTime: 1269322398
EMCheckCompatibility: true
Email: [e-mail]
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1269261310
ProductName: Thunderbird
ReleaseChannel: beta
SecondsSinceLastCrash: 843
StartupTime: 1269322350
Theme: classic/1.0
Throttleable: 1
URL: 
Vendor:

Comment 2

[timeless]

https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

Comment 3

[[:Aureliano Buendía]]

yogeshmsharma do you have try also in safe-mode (see how-to start TB in safe-mode here http://support.mozillamessaging.com/en-US/kb/Safe+Mode)

Comment 4

[Wayne Mery (:wsmwk)]

and whether it crash also in 3.0 (i.e. not just 3.0) please. thanks

Comment 5

[yogeshmsharma]

(In reply to comment #2)
> https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

that is what I pasted in second comment (In reply to comment #4)

> and whether it crash also in 3.0 (i.e. not just 3.0) please. thanks

I didn't try 3.0 . 
(In reply to comment #3)
> yogeshmsharma do you have try also in safe-mode (see how-to start TB in
> safe-mode here http://support.mozillamessaging.com/en-US/kb/Safe+Mode)

It is getting crash in safe mode too.

Comment 6

[yogeshmsharma]

It might be getting failed in re indexing message

Comment 7

[timeless]

re comment 5, no.

How to get a crash ID with the Mozilla Crash Reporter
...
The "Details" button gives additional data about the incident, however this is not useful in a bug report.

Comment 8

[Wayne Mery (:wsmwk)]

please reopen when stack is available. thanks.
if you are not getting a crash report id, then please get stack using alternative method https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Linux