Mail client crashes while checking new POP emails

RESOLVED INCOMPLETE

Status

Thunderbird
General
--
critical
RESOLVED INCOMPLETE
8 years ago
8 years ago

People

(Reporter: yogeshmsharma, Unassigned)

Tracking

({crash, stackwanted})

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2) Gecko/20100115 Firefox/3.6
Build Identifier: Lankai

I try to  check new email and it get crashes. I have tried almost 20 times and problem persist. 

Reproducible: Always

Steps to Reproduce:
1.open Lankai
2. Click check email
3.it keep polling and quits after that
(Reporter)

Comment 1

8 years ago
More detail 
Add-ons: {972ce4c6-7e08-4474-a285-3208198ce6fd}:3.1b1
BuildID: 20100302141414
CrashTime: 1269322398
EMCheckCompatibility: true
Email: yogesh.sharma@calsoftinc.com
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1269261310
ProductName: Thunderbird
ReleaseChannel: beta
SecondsSinceLastCrash: 843
StartupTime: 1269322350
Theme: classic/1.0
Throttleable: 1
URL: 
Vendor:

Comment 2

8 years ago
https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report
yogeshmsharma do you have try also in safe-mode (see how-to start TB in safe-mode here http://support.mozillamessaging.com/en-US/kb/Safe+Mode)

Comment 4

8 years ago
and whether it crash also in 3.0 (i.e. not just 3.0) please. thanks
Severity: normal → critical
Keywords: crash
(Reporter)

Comment 5

8 years ago

(In reply to comment #2)
> https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report

that is what I pasted in second comment (In reply to comment #4)

> and whether it crash also in 3.0 (i.e. not just 3.0) please. thanks

I didn't try 3.0 . 
(In reply to comment #3)
> yogeshmsharma do you have try also in safe-mode (see how-to start TB in
> safe-mode here http://support.mozillamessaging.com/en-US/kb/Safe+Mode)

It is getting crash in safe mode too.
(Reporter)

Comment 6

8 years ago
It might be getting failed in re indexing message

Comment 7

8 years ago
re comment 5, no.

How to get a crash ID with the Mozilla Crash Reporter
...
The "Details" button gives additional data about the incident, however this is not useful in a bug report.

Comment 8

8 years ago
please reopen when stack is available. thanks.
if you are not getting a crash report id, then please get stack using alternative method https://developer.mozilla.org/En/How_to_get_a_stacktrace_for_a_bug_report#Linux
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Keywords: stackwanted
Resolution: --- → INCOMPLETE
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