554931 - can't access email

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[Gary Leef]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 (.NET CLR 3.5.30729)
Build Identifier: 

when trying to access email get error message that user is not authorized to use this server. have never had this problem before

Reproducible: Always

Comment 1

[Ludovic Hirlimann [:Usul]]

Can you be a bit more specific :

Version of thunderbird ?
How did this happens ?
What is the exact error message ?
Have you tried safe mode? (see https://support.mozillamessaging.com/en-US/kb/Safe+Mode for more information)

Comment 2

[Gary Leef]

Our version of Thunderbird is 3.0.3.  It happened when I tried to log on to my email and all I get are these messages:
1. Logon to server POP1.sympatico.ca failed, enter password

2. After entering password I get Sending of password did not succeed.  Mail server POP1.sympatico.ca responded; User is not authorized to use POP server.

I have been using Thunderbird for a couple of years and this has never happened before.  I have contacted Sympatico and they say it is not their error, which is correct because I can access my email through a separate Sympatico program.

Comment 3

[Ludovic Hirlimann [:Usul]]

Can you have a look at http://getsatisfaction.com/mozilla_messaging/topics/email_does_not_work_when_you_turn_on_ssl_for_incoming_and_ourgoing_mail_on_windows_7_and_for_thunderbird and see if it solves your issue ?

Comment 4

[[:Aureliano Buendía]]

Gary, please, could you answer to comment #3?

Comment 5

[Joshua Cranmer [:jcranmer]]

RESOLVED INCOMPLETE due to lack of response to previous question. If you feel this change was made in error, please respond to this bug with your reasons why.