555471 - in smart folders mode, eventually scroll bar and some folders/accounts are lost

Status: RESOLVED INCOMPLETE

(Thunderbird :: Folder and Message Lists, defect)

Description

[J.M.Roth]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 (.NET CLR 3.5.30729)
Build Identifier: v3.0.3

I admit that I have lots of accounts and folders. However that is no reason for smart folders not to work. Actually, I can't say it's not working and I also cannot systematically reproduce for now but most times, the list only stays correct for a couple of days and then after some action on it (opening or closing accounts/folders) it just goes crazy, which can be either one (or many) of:
- accounts disappear
- smart folders list can no longer be scrolled
- "ghost" folders appear (i.e. folders that have an empty label and that look like the yellow folders from an account but are listed under a "smart account")
- expanding/collapsing accounts/folders messes up the list completely (the items below or above it get sort of "overwritten"
- right now, all the accounts have magically disappeared (see screenshot)

Reproducible: Couldn't Reproduce

Comment 1

[J.M.Roth]

Attachment: accounts have disappeared from smart folders list

Comment 2

[J.M.Roth]

Attachment: there should be more folders under the jmro account, however the vertical scrollbar has disappeared

Comment 3

[Nathan Tuggy (:tuggyne)]

Have you tried safe mode? (see https://support.mozillamessaging.com/en-US/kb/Safe+Mode for more information)

Also, do you see anything in the Error Console?

Comment 4

[Wayne Mery (:wsmwk)]

J.M.Roth, please reply ...

> Have you tried safe mode? (see
> https://support.mozillamessaging.com/en-US/kb/Safe+Mode for more information)
> 
> Also, do you see anything in the Error Console?

Comment 5

[J.M.Roth]

It's difficult to say because it feels like it takes some time to produce the error and I can't run Thunderbird all day long in safe mode without any add-ons...

Comment 6

[Wayne Mery (:wsmwk)]

(In reply to comment #5)
> It's difficult to say because it feels like it takes some time to produce the
> error and I can't run Thunderbird all day long in safe mode without any
> add-ons...

J.M. 
I'm not seeing other reports like this. Which isn't to say you don't have a problem, but we can't productively proceed without some investigation of the add-on situation. Suggest then your starting points are:
* are these all imap accounts, or pop accounts
* do you see this when using version 3.1?
* if you do, 
 1. list  your extensions and their versions
 2. check error console for messages
 3. run in safe mode, or cycle through disabling the extensions one at a time 
    (or half of them) for some period of time slightly more than the average  
    needed to reproduce the issue

(and I'm guessing this shouldn't be antivirus related - any folder loss would be permanent, unless imap rebuilt them)

Comment 7

[Wayne Mery (:wsmwk)]

no response - which is not preferred, so => incomplete
if you feel this is in error, after checking prior tips, and performing any tests needed, please comment