555561 - firefox crashes when viewing sites that use java and flash

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[Mathew]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2

For the past several weeks FireFoz is constantly crashing when viewing sites that uses Java. There is no specific websites it can be anywebsite. It also has happended once or twice when there is flash. Sometimes it can happen when there is no flash/java on the webpage.

I formatted my computer reinstalled firefox and problem persists. It is currently becoming unusable as most sites are crashing on me all the time. I experience probably over 10 crashes per day.

I have the latest version of extensions (addons), adobe flash, java etc.

Reproducible: Always

Steps to Reproduce:
1. Just go to a website that uses java and it will close (firefox) and restart
2. 
3.
Actual Results:  
Crashed

Expected Results:  
Crashed

Not crashed and displayed the page without problems.

Comment 1

[Daniel Veditz [:dveditz]]

We've found a lot of times repeated crashing is due to incompatibility with other software, particularly older versions of plugins (although in this case you've checked plugins). Our tech support at http://support.mozilla.com can help you figure out where the crash is happening, and if it's in 3rd party software how you can upgrade it or disable it.

http://support.mozilla.com/en-US/kb/Firefox+crashes

Once you have a crash report ask for help in one of the forums

http://support.mozilla.com/en-US/kb/Ask+a+question

Comment 2

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.x or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.