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Can't access Bank of America online accounts using new Firefox 3.6.2

RESOLVED INCOMPLETE

Status

()

Firefox
General
--
major
RESOLVED INCOMPLETE
8 years ago
7 years ago

People

(Reporter: Linda, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [CLOSEME 2011-1-30])

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 GTB6 (.NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.2) Gecko/20100316 Firefox/3.6.2 GTB6 (.NET CLR 3.5.30729)

I enter login & password as usual, but only a blank screen comes up instead of my accounts. I had to revert to Internet Explorer in order to access my accounts online.

Reproducible: Always

Steps to Reproduce:
1. Go to BofA website
2. Enter Login
3. Enter password 
Actual Results:  
I get a totally blank screen instead of a list of my accounts, etc. Bar says "Done" in lower left corner.  If I refresh the browser, still nothing happens. It is not a problem w/BofA website because I can get into my accounts online as usual with Internet Explorer. This problem only occurred after I updated to the new version of Firefox. Older versions worked fine.

Expected Results:  
I should have been able to access my online accounts as usual.
Please try safe mode. http://support.mozilla.com/en-US/kb/Safe+Mode
Reporter, are you still seeing this issue with Firefox 3.6.13 or later in safe mode? If not, please close. These links can help you in your testing.
http://support.mozilla.com/kb/Safe+Mode
http://support.mozilla.com/kb/Managing+profiles

You can also try to reproduce in Firefox 4 Beta 8 or later, there are many improvements in the new version, http://www.mozilla.com/en-US/firefox/all-beta.html
Whiteboard: [CLOSEME 2011-1-30]
No reply, INCOMPLETE. Please retest with Firefox 3.6.13 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.
Status: UNCONFIRMED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INCOMPLETE
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