Closed Bug 556481 Opened 11 years ago Closed 11 years ago

http://www.mozillamessaging.com/en-US/support/ is out of date - doesn't reference SuMoMo

Categories

(www.mozilla.org Graveyard :: Thunderbird, defect)

defect
Not set
normal

Tracking

(Not tracked)

RESOLVED FIXED

People

(Reporter: standard8, Assigned: gozer)

References

Details

We point people to http://www.mozillamessaging.com/en-US/support/ quite a bit. However, the issue I have there is that it doesn't even menu SuMoMo.

Whilst SuMoMo doesn't have all the basic content we need, we are starting to get some useful articles on there, and we need to start pointing people at it, which may help to reduce our get satisfaction load.

Additionally I'm pretty sure we have some of the support articles (that are listed down the side of the page) on SuMoMo now, so we should be redirecting those as well.
There's also no SuMoMo results in the search (as mentioned by bug 556024).
Duplicate of this bug: 556024
Regarding the support links in the top right corner, here are the current redirects:

FAQ -> http://support.mozillamessaging.com/en-US/kb/Thunderbird+FAQ

Keyboard Shortcuts -> http://support.mozillamessaging.com/en-US/kb/Keyboard+shortcuts

Menu Reference -> http://support.mozillamessaging.com/en-US/kb/Menu+Reference

Editing Config Files (remove the link)
agreed: we need to re-design this page completely but for now will fix the links and incorporate SuMoMo in a lo-tech way


(In reply to comment #0)
> We point people to http://www.mozillamessaging.com/en-US/support/ quite a bit.
> However, the issue I have there is that it doesn't even menu SuMoMo.
> 
> Whilst SuMoMo doesn't have all the basic content we need, we are starting to
> get some useful articles on there, and we need to start pointing people at it,
> which may help to reduce our get satisfaction load.
> 
> Additionally I'm pretty sure we have some of the support articles (that are
> listed down the side of the page) on SuMoMo now, so we should be redirecting
> those as well.


how about redirecting www.mozillamessaging.com/locale/support to support.mozillamessaging.com

that would solve the problem in the short term, right?

in the medium to long term we need to re-design mozillamessaging.com/support as i stated before
(In reply to comment #3)
> Regarding the support links in the top right corner, here are the current
> redirects:
> 
> FAQ -> http://support.mozillamessaging.com/en-US/kb/Thunderbird+FAQ
> 
> Keyboard Shortcuts ->
> http://support.mozillamessaging.com/en-US/kb/Keyboard+shortcuts
> 
> Menu Reference -> http://support.mozillamessaging.com/en-US/kb/Menu+Reference
> 
> Editing Config Files (remove the link)


hi jen:
is there an MDC replacement page for:
http://www.mozilla.org/support/thunderbird/bugs ?

for now I have left the left sidebar link pointing to: http://www.mozilla.org/support/thunderbird/bugs but can quickly change it if there is a more modern page on MDC or elsewhere
(In reply to comment #7)
> FWIW, http://www.mozilla.org/support/firefox/bugs is currently pointing to
> https://developer.mozilla.org/en/Bug_writing_guidelines

thanks :cilias, that's much better, i am going to point thunderbird/bugs to 
https://developer.mozilla.org/en/Bug_writing_guidelines
just like firefox!
Status: NEW → ASSIGNED
:gozer please push the following updates from trunk to staging and then production
Roland-Tanglaos-MacBook-Pro-2:support rolandtanglao$ svn commit -m "change support page links under Popular Support Articles to point to SuMoMo articles, see byg 556481" index.html
Sending        index.html
Transmitting file data .
Committed revision 67331.

Roland-Tanglaos-MacBook-Pro-2:support rolandtanglao$ svn commit -m "change support page links on right sidebar under Support to point to SuMoMo articles, see bug 556481" index.html
Sending        index.html
Transmitting file data .
Committed revision 67332.

Roland-Tanglaos-MacBook-Pro-2:support rolandtanglao$ svn commit -m "change reporting bugs link on right sidebar to point to MDC page instead of ancient page" index.html
Sending        index.html
Transmitting file data .
Committed revision 67339.
Done. Staging in r67430, Production in r67431.
Status: ASSIGNED → RESOLVED
Closed: 11 years ago
Resolution: --- → FIXED
Product: Websites → www.mozilla.org
Product: www.mozilla.org → www.mozilla.org Graveyard
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