556740 - Offline Mode with big attachments are not working

Status: RESOLVED INCOMPLETE

(Thunderbird :: General, defect)

Description

[durumdara]

User-Agent:       Opera/9.80 (Windows NT 5.1; U; hu) Presto/2.2.15 Version/10.10
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; hu; rv:1.9.1.9) Gecko/20100317 Thunderbird/3.0.4

Hi!

May I reported same thing in TDB - that cause I need to install Opera Mail to.
I have notebook, and when I moving in the country, I want to use my working mails offline. 

But: when I put TDB to offline mode, some mails (most of them have big attachment) are not loaded locally. They are visible in the index file only, but not in message file.

This problem is remaining. 
We use hMailServer for mail server.

Opera caching these mails locally - so may this is not mail server problem.

I don't understand this problem fully, some of these mails are have glode index, some of them not - but possible this is another problem.

I set to load all mail (no size limit), and I keep them all.

Do you see same thing?

Reproducible: Sometimes

Steps to Reproduce:
1. Incoming mail have big attachment.
2.
3.

Comment 1

[Nathan Tuggy (:tuggyne)]

(In reply to comment #0)
> May I reported same thing in TDB

Do you have another bug opened? If so, where is it? I wasn't able to find it by searching for your email as reporter. (It's a good idea to avoid reporting the same bug twice, by the way.)

> I set to load all mail (no size limit), and I keep them all.

By this, I assume you mean that Tools -> Account Settings --> Synchronization and Storage shows:
* `Synchronize all messages locally regardless of age` as selected,
* `Don't download messages larger than ___ KB` deselected/cleared, and
* `Don't delete any messages` selected.
Is that right?

> Do you see same thing?

No, not with Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.9) Gecko/20100317 Lightning/1.0b1 Thunderbird/3.0.4 ID:20100317103207. I tried the following:
1. Compose a message with a large attachment (~2100KiB)
2. Address the message to yourself
3. Send the message; wait for it to be delivered
4. Wait until Activity Manager indicates no synchronizing is active
5. Click the Online status icon
6. Choose to download messages for offline mode
7. Wait again until Activity Manager indicates no synchronizing is active
8. Close Thunderbird
9. Reopen in offline mode (e.g. by using the -P command-line switch to force the Profile Manager, and selecting Offline mode there)
10. Select the message
11. Right-click the attachment and choose Save As...

Actual:
Able to save attachment.

Expected:
Able to save attachment.

Comment 2

[durumdara]

(In reply to comment #1)
> (In reply to comment #0)
> > May I reported same thing in TDB
> 
> Do you have another bug opened? If so, where is it? I wasn't able to find it by
> searching for your email as reporter. (It's a good idea to avoid reporting the
> same bug twice, by the way.)

I don't found it too for this time, but today I found it as:
https://bugzilla.mozilla.org/show_bug.cgi?id=544463


> 
> > I set to load all mail (no size limit), and I keep them all.
> 
> By this, I assume you mean that Tools -> Account Settings --> Synchronization
> and Storage shows:
> * `Synchronize all messages locally regardless of age` as selected,
> * `Don't download messages larger than ___ KB` deselected/cleared, and
> * `Don't delete any messages` selected.
> Is that right?

Yes, so it must load and keep all mails.

> 
> > Do you see same thing?
> 
> No, not with Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.9)
> Gecko/20100317 Lightning/1.0b1 Thunderbird/3.0.4 ID:20100317103207. I tried the
> following:
> 1. Compose a message with a large attachment (~2100KiB)
> 2. Address the message to yourself
> 3. Send the message; wait for it to be delivered
> 4. Wait until Activity Manager indicates no synchronizing is active
> 5. Click the Online status icon
> 6. Choose to download messages for offline mode
> 7. Wait again until Activity Manager indicates no synchronizing is active
> 8. Close Thunderbird
> 9. Reopen in offline mode (e.g. by using the -P command-line switch to force
> the Profile Manager, and selecting Offline mode there)
> 10. Select the message
> 11. Right-click the attachment and choose Save As...
> 
> Actual:
> Able to save attachment.
> 
> Expected:
> Able to save attachment.

The result:
The body not downloaded - so I cannot see the mail to click on attachment!

After I read this message (online), and I move to offline mode, I can save the attachment. But if the message is new (not read), the offline mode is not sync. it!

Thanks: dd

Comment 3

[Nathan Tuggy (:tuggyne)]

Can you attach a protocol log (https://wiki.mozilla.org/MailNews:Logging) for the time during which you're attempting to have Thunderbird synchronize?

Comment 4

[Wayne Mery (:wsmwk)]

durumdara, if you no longer see the problem, you should close the bug.