Closed
Bug 557008
Opened 14 years ago
Closed 6 years ago
Firefox crashes [@ RtlpFindUCREntry ] [@ RtlpUpdateUCRIndexRemove ] [@ ntdll.dll@0x3b16b ] (f-secure litmus-ff.dll charter security suite?)
Categories
(Firefox :: Extension Compatibility, defect)
Tracking
()
RESOLVED
WONTFIX
People
(Reporter: chofmann, Unassigned)
References
Details
(Keywords: crash, Whiteboard: [crashkill][crashkill-outreach] [crashkill-thirdparty])
Crash Data
not much to go on on the stack http://crash-stats.mozilla.com/report/index/9491a60b-ee03-4c58-abf9-144252100403 Frame Module Signature [Expand] Source 0 ntdll.dll RtlpFindUCREntry 1 ntdll.dll RtlpCreateUCREntry a lot of the user comments seem to be in german and french. distribution of crashes is across many releases, but its hitting the latest release hardest. #25 topcrash in early 3.6.3 crash data checking --- 20100402-crashdata.csv RtlpFindUCREntry release total-crashes RtlpFindUCREntry crashes pct. all 305839 245 0.000801075 3.0.15 638 1 0.0015674 3.0.18 2937 2 0.000680967 3.5.6 1114 1 0.000897666 3.5.7 2248 1 0.00044484 3.5.8 14639 11 0.000751417 3.6 21571 13 0.000602661 3.6.2 145880 122 0.000836304 Os is win 6.0 and 6.1 156 RtlpFindUCREntry Windows NT 6.0.6002 Service Pack 2 45 RtlpFindUCREntry Windows NT 6.0.6001 Service Pack 1 27 RtlpFindUCREntry Windows NT 6.1.7600 17 RtlpFindUCREntry Windows NT 6.0.6000 might be reproducible on the deezer cdn or some of these frequent crash urls. 14 http://cdn-files.deezer.com/ads/iframe-v190.html?tag=%253Cscript%2520type%253D%27text%252Fjavascript%27%253E%253C!--%252F%252F%253C!%255BCDATA%255B%250D%250A% 2509var%2520m3_u%2520%253D%2520(location.protocol%253D%253D%27https%253A%27%253F%27https%253A%252 14 http://cdn-files.deezer.com/ads/iframe-v188.html?tag=%253Cscript%2520type%253D%27text%252Fjavascript%27%253E%253C!--%252F%252F%253C!%255BCDATA%255B%250D%250A% 2509var%2520m3_u%2520%253D%2520(location.protocol%253D%253D%27https%253A%27%253F%27https%253A%252 10 \N 8 http://m2.feiwei.tv/g/lib/template/echo.html?s=%3C%21DOCTYPE%20HTML%20PUBLIC%20%22-//W3C//DTD%20HTML%204.01%20Transitional//EN%22%20%22http%3A//www.w3.org/TR/ html4/loose.dtd%22%3E%0A%3Chtml%3E%0A%3Chead%3E%0A%09%3Cmeta%20http-equiv%3D%5C%22X-UA-Compatible 5 http://cdn-files.deezer.com/ads/iframe-v189.html?tag=%253Cscript%2520type%253D%27text%252Fjavascript%27%253E%253C!--%252F%252F%253C!%255BCDATA%255B%250D%250A% 2509var%2520m3_u%2520%253D%2520(location.protocol%253D%253D%27https%253A%27%253F%27https%253A%252 5 http://actu.orange.fr/politique/lambert-ump-sarkozy-pas-en-situation-de-faire-gagner-nos-idees-en-2012_523249.html 4 http://aquarium.crowdstar.com/iframe/xd_receiver.html#%7B%22id%22%3A0%2C%22sc%22%3A%22http%3A%2F%2Fapi.connect.facebook.com%2Fstatic%2Fv0.4%2Fxd_receiver.php% 22%2C%22sf%22%3A%22fb_api_server%22%2C%22sr%22%3A2%2C%22h%22%3A%22http_client%22%2C%22sid%22%3A%2 doesn't appear to be a start up crash nor is it an addon compat override problem addons_checked compat-check 39 unknown 206 checked Correlation to startup or time of session 245 total crashes for RtlpFindUCREntry on 20100402-crashdata.csv 33 start up crashes inside 30 seconds of startup high correlation to this addon 100% (59/59) vs. 1% (343/58176) litmus-ff@f-secure.com looks like this might get installed in FF - component: c:\program files\charter security suite\nrs\litmus-ff@f-secure.com\components\litmus-ff.dll the f-secure forums didn't turn up anything on firefox or firefox crashes. could have been site problems at the time of the query or maybe you need a login to search. http://forum.f-secure.com/default.asp?sectionid=6 anyone have a contact?
Reporter | ||
Comment 1•14 years ago
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the #66 ranked topcrash also shows litmus-ff.dll on the stack http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=RtlpUpdateUCRIndexRemove&version=Firefox%3A3.6.3 Crash Reports for RtlpUpdateUCRIndexRemove http://crash-stats.mozilla.com/report/index/6cac83f5-fcad-4b50-8165-359dc2100403 Frame Module Signature [Expand] Source 0 ntdll.dll RtlpUpdateUCRIndexRemove 1 ntdll.dll RtlpRemoveUCRBlock 2 ntdll.dll RtlpFindAndCommitPages 3 ntdll.dll RtlpExtendHeap 4 ntdll.dll RtlpUpdateUCRIndexInsert 5 ntdll.dll RtlpAllocateHeap 6 ntdll.dll RtlpReAllocateHeap 7 ntdll.dll RtlReAllocateHeap 8 litmus-ff.dll litmus-ff.dll@0x28cbe 9 litmus-ff.dll litmus-ff.dll@0x189c1 10 litmus-ff.dll litmus-ff.dll@0x1be3 11 litmus-ff.dll litmus-ff.dll@0x99e0 12 litmus-ff.dll litmus-ff.dll@0xb955 urls, and distribution across releases are about the same as the other signature checking --- 20100402-crashdata.csv RtlpUpdateUCRIndexRemove release total-crashes RtlpUpdateUCRIndexRemove crashes pct. all 305839 120 0.000392363 3.0.15 638 3 0.0047021 3.5.8 14639 5 0.000341553 3.6 21571 13 0.000602661 3.6.2 145880 52 0.000356457 combined frequency of these two signatures would move the problem into the top 15 crashes
Comment 2•14 years ago
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(In reply to comment #0) > the f-secure forums didn't turn up anything on firefox or firefox crashes. > could have been site problems at the time of the query or maybe you need a > login to search. > > http://forum.f-secure.com/default.asp?sectionid=6 > > anyone have a contact? i will do the reach out to f-secure !
Reporter | ||
Comment 3•14 years ago
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spotted another signature that I'm guessing is the same. ntdll.dll@0x3b16b this one is 100% windows 6.1 http://crash-stats.mozilla.com/report/index/d0067e8e-11ac-4944-b66e-3e59b2100406 Frame Module Signature [Expand] Source 0 ntdll.dll ntdll.dll@0x3b16b 1 ntdll.dll ntdll.dll@0x3b7b4 2 ntdll.dll ntdll.dll@0x3b619 3 ntdll.dll ntdll.dll@0x3b584 4 ntdll.dll ntdll.dll@0x33b4d 5 ntdll.dll ntdll.dll@0x42499 6 ntdll.dll ntdll.dll@0x4239e 7 litmus-ff.dll litmus-ff.dll@0x28342 8 litmus-ff.dll litmus-ff.dll@0x19060 9 litmus-ff.dll litmus-ff.dll@0x1583 10 litmus-ff.dll litmus-ff.dll@0x9160 11 litmus-ff.dll litmus-ff.dll@0xb305 more at http://crash-stats.mozilla.com/report/list?product=Firefox&query_search=signature&query_type=exact&query=ntdll.dll%400x3b16b&date=&range_value=1&range_unit=weeks&process_type=all&plugin_field=&plugin_query_type=&plugin_query=&do_query=1&signature=ntdll.dll%400x3b16b
Summary: Firefox crashes [@ RtlpFindUCREntry ] [@ RtlpUpdateUCRIndexRemove ] (f-secure charter security suite?) → Firefox crashes [@ RtlpFindUCREntry ] [@ RtlpUpdateUCRIndexRemove ] [@ ntdll.dll@0x3b16b ] (f-secure litmus-ff.dll charter security suite?)
Reporter | ||
Comment 4•14 years ago
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the .dll appears to get loaded from FF - component: c:\program files\f-secure\nrs\litmus-ff@f-secure.com\components\litmus-ff.dll
Comment 5•14 years ago
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This seems to be happening for users of various Facebook applications, and also for anyone trying to login to heiaheia.com. Disabling F-Secure Browser Protection add-on helps the problem.
Comment 6•14 years ago
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Crash logs from two different Windows machines - Vista and W7: http://crash-stats.mozilla.com/report/index/c04e412a-871b-4d90-ac74-cbf032100428 http://crash-stats.mozilla.com/report/index/59b4b8e2-bd8e-4840-9179-665ea2100427
Assignee | ||
Updated•13 years ago
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Crash Signature: [@ RtlpFindUCREntry ]
[@ RtlpUpdateUCRIndexRemove ]
[@ ntdll.dll@0x3b16b ]
Comment 8•13 years ago
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These are still around but in very low volume on recent versions. I am going to remove the top crash keyword.
Crash Signature: [@ RtlpFindUCREntry ]
[@ RtlpUpdateUCRIndexRemove ]
[@ ntdll.dll@0x3b16b ] → [@ RtlpFindUCREntry ]
[@ RtlpUpdateUCRIndexRemove ]
[@ ntdll.dll@0x3b16b ]
Comment 9•6 years ago
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Mass-closing old Extension Compatibility bugs that relate to legacy add-ons or NPAPI plug-ins. If you think this bug is still valid, please reopen or comment. Sorry for the bug spam, and happy Friday!
Status: NEW → RESOLVED
Closed: 6 years ago
Resolution: --- → WONTFIX
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Description
•