Crash Report [@ NPSWF32.dll@0xb0b0d ]

RESOLVED INVALID

Status

Product:
External Software Affecting Firefox
Component:
Flash (Adobe)
Importance:
--
critical
Status:
RESOLVED INVALID
Reported:
9 years ago
Modified:
7 years ago

People

(Reporter: cbook, Assigned: bugs)

Tracking

({crash})

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [crashkill], crash signature)

(Reporter)

Description

•
9 years ago 
TopCrash Number #15 for 3.6.3

http://crash-stats.mozilla.com/report/list?range_value=2&range_unit=weeks&signature=NPSWF32.dll%400xb0b0d&version=Firefox%3A3.6.3 with latest plugin

from the report it looks like this happens on russian ? sites.
(Assignee)

Comment 1

•
9 years ago 
Picking this up. The crash logs look bogus at the top. How can you tell that this is the latest Player build? Can you point the mdmp at the symbol data we've submitted for the latest Player?
Assignee: nobody → jet
Status: NEW → ASSIGNED

Comment 2

•
9 years ago 
Signature	NPSWF32.dll@0xb0b0d
UUID	4cdb1427-f51e-4f9c-a941-d80292100605
Time 	2010-06-05 02:40:37.149761
Uptime	103
Last Crash	48408 seconds before submission
Product	Firefox
Version	3.6.3
Build ID	20100401080539
Branch	1.9.2
OS	Windows NT
OS Version	5.1.2600 Service Pack 3
CPU	x86
CPU Info	GenuineIntel family 6 model 15 stepping 13
Crash Reason	EXCEPTION_ACCESS_VIOLATION
Crash Address	0x4
User Comments	
Related Bugs

Crashing Thread
Frame 	Module 	Signature [Expand] 	Source
0 	NPSWF32.dll 	NPSWF32.dll@0xb0b0d 	
1 	NPSWF32.dll 	NPSWF32.dll@0x200ead 	
2 	NPSWF32.dll 	NPSWF32.dll@0x16042d 	
3 	NPSWF32.dll 	NPSWF32.dll@0x160e89 	
4 	NPSWF32.dll 	NPSWF32.dll@0x16039e 	
5 	NPSWF32.dll 	NPSWF32.dll@0xe46e9 	
6 	NPSWF32.dll 	NPSWF32.dll@0xf28ca 	
7 		@0xfffffffe 	
8 	nspr4.dll 	dtoa 	nsprpub/pr/src/misc/prdtoa.c:2825
9 	nspr4.dll 	dtoa 	nsprpub/pr/src/misc/prdtoa.c:2825
10 	user32.dll 	StringDuplicateW 	
11 	user32.dll 	CallHookWithSEH 	
12 	user32.dll 	CallHookWithSEH 	
13 	user32.dll 	__fnHkINLPMSG 	
14 	user32.dll 	__fnHkINLPMSG 	
15 	ntdll.dll 	KiUserCallbackDispatcher 	
16 	MSCTF.dll 	SysShellProc 	
17 	user32.dll 	CallHookWithSEH 	
18 	user32.dll 	NtUserCallNextHookEx 	
19 	user32.dll 	FlipUserTextOutW 	
20 	mzvkbd3.dll 	mzvkbd3.dll@0x17ef 	

Filename 	Version 	Debug Identifier 	Debug Filename
NPSWF32.dll 	10.0.45.2 		

jethro: yes, we do have access to a .dmp, i'm not sure where your symbols are. if someone points me to them, i can look.

Comment 3

•
9 years ago 
We have symbols for 10.0.45.2 on the symbol server. However, if you look at the "Modules" tab of that crash report, note that the flash player DLL does not list a module ID. For whatever reason, that DLL isn't providing the information necessary for our crash reporting system to find the symbols that correlate with it.
(Assignee)

Comment 4

•
9 years ago 
We won't be able to update the DLL already in the field, but I can make sure future Flash Players have this info. Can you tell me which field your reporting system sniffs for as a "Debug Identifier?"

Thanks,

JV

Comment 5

•
9 years ago 
I don't think it's anything you're doing wrong, since we have symbols for lots of Flash crashes. It could be something particular to this crash or the user's system that caused this data to be missing. 
(The actual GUID is pulled from the CodeView record embedded in the binary.)
Crash Signature: [@ NPSWF32.dll@0xb0b0d ]

Comment 6

•
7 years ago 
With Flash debug symbols, if these crashes still exist, they will be tracked in another bug.
I close it as invalid.
Status: ASSIGNED → RESOLVED
Last Resolved: 7 years ago
Resolution: --- → INVALID
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