Both Thund.& Moz. crash on starting up: IE & other browsers are O.K.

RESOLVED INCOMPLETE

Status

()

RESOLVED INCOMPLETE
9 years ago
8 years ago

People

(Reporter: bobxml261, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Whiteboard: [needs more info from the reporter] [closeme 2010-05-12])

(Reporter)

Description

9 years ago
User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1045 Safari/532.5
Build Identifier: 

IE and other browsers OK. Have tried uninst. & reinst. several times but no improvement.
From memory I `think` that the problem started when I installed Thunderbird: until then my default browser had been Mozilla for years.

Reproducible: Always

Steps to Reproduce:
1.Simply click Thund.or Mozilla shortcut and fails.
2.
3.
Actual Results:  
Nothing special. Have used an erase prog. to ensure both browsers deleted before reinstall.

Expected Results:  
Used other browser, any of which functioned.

Comment 2

9 years ago
There's not enough information in this bug to troubleshoot the problem. Matti suggested one thing you could do to turn this into a useful report; if you're just looking for a solution, you could also try: http://support.mozilla.com/en-US/kb/Firefox+will+not+start#Firefox_previously_worked
Whiteboard: [needs more info from the reporter] [closeme 2010-05-12]

Comment 3

8 years ago
Need a crash report from reporter to reopen. For general support see https://support.mozilla.com/en-US/kb/Ask+a+question
Status: UNCONFIRMED → RESOLVED
Last Resolved: 8 years ago
Resolution: --- → INCOMPLETE
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