558139 - Both Thund.& Moz. crash on starting up: IE & other browsers are O.K.

Status: RESOLVED INCOMPLETE

(Core :: General, defect)

Description

[bob]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US) AppleWebKit/532.5 (KHTML, like Gecko) Chrome/4.1.249.1045 Safari/532.5
Build Identifier: 

IE and other browsers OK. Have tried uninst. & reinst. several times but no improvement.
From memory I `think` that the problem started when I installed Thunderbird: until then my default browser had been Mozilla for years.

Reproducible: Always

Steps to Reproduce:
1.Simply click Thund.or Mozilla shortcut and fails.
2.
3.
Actual Results:  
Nothing special. Have used an erase prog. to ensure both browsers deleted before reinstall.

Expected Results:  
Used other browser, any of which functioned.

Comment 1

[Matthias Versen [:Matti]]

https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

Comment 2

[Nickolay_Ponomarev]

There's not enough information in this bug to troubleshoot the problem. Matti suggested one thing you could do to turn this into a useful report; if you're just looking for a solution, you could also try: http://support.mozilla.com/en-US/kb/Firefox+will+not+start#Firefox_previously_worked

Comment 3

[Kevin Brosnan]

Need a crash report from reporter to reopen. For general support see https://support.mozilla.com/en-US/kb/Ask+a+question