558305 - Unable to load/start-up Firefox after update installation

Status: RESOLVED INCOMPLETE

(Firefox :: General, defect)

Description

[ino_wei]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.19) Gecko/2010031422 Firefox/3.0.19
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.0.19) Gecko/2010031422 Firefox/3.0.19

Any versions lower than 3.6, my computer is able to start/use Firefox.
But if I were to update my Firefox to be newer version from Ver 3.6 onwards, my system is unable to start the program & keeps giving me an error message that says some problem with number that has many "0" 

Reproducible: Always

Steps to Reproduce:
1. uninstall firefox 3.6.2
2. reinstall firefox 3.0.10
3. update to firefox 3.0.19
4. update to firefox 3.6.2
Actual Results:  
unable to startup firefox once installation completes

Expected Results:  
it should startup & work fine, but in the end it didn't.

Comment 1

[Brandon Sterne (:bsterne)]

While extremely annoying to you, this is not a security bug that needs to remain hidden.  Have you tried our support site?  You may find this article helpful:
http://support.mozilla.com/en-US/kb/Firefox+crashes+when+you+open+it

Comment 2

[Tyler Downer [He/Him]]

Reporter, please retest with Firefox 3.6.12 or later in a fresh profile (http://support.mozilla.com/kb/Managing+profiles). Also update your plugins (flash, adobe reader, java, quicktime, silverlight, etc.) Go to the developer's website and download the latest version from there. If you no longer see this issue, please close this bug as RESOLVED, WORKSFORME. If you do see the bug, please post a comment.

Comment 3

[Tyler Downer [He/Him]]

No reply, INCOMPLETE. Please retest with Firefox 3.6.12 or later and a new profile (http://support.mozilla.com/kb/Managing+profiles). If you continue to see this issue with the newest firefox and a new profile, then please comment on this bug.