559039 - The scroll arrows do not work on this specific page

Status: RESOLVED FIXED

(Firefox :: General, defect)

Description

[dc713]

User-Agent:       Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 6.1; en-US; rv:1.9.2.3) Gecko/20100401 Firefox/3.6.3

I get to this page after logging in at TDAmeritrade.  It is found by looking at the "Shortcuts" near the top of the page and selecting "Minyanville".  Once there, the scrolling does not work.  (I updated from Firefox 5.x, where this worked.

Reproducible: Always

Steps to Reproduce:
1.Log in at http://www.tdameritrade.com/welcome4.html
2.Select Minyanville from the Shortcuts menu
3.Cannot scroll on the resulting pop up screen
Actual Results:  
I have to drag the bar to scroll neither clicking anywhere on the scroll bar nor using the scroll arrows on the keyboard works.

Expected Results:  
scrolled

Comment 1

[Zion]

We at Alcatel-Lucent run into this across all platforms with FireFox 3.6.3 using our "My Teamwork" product. I tested this with
Windows XP
Windows Vista
Mac OS 10.6
Red Hat Enterprise Linux 5

Reproducible: always

Steps to reproduce: Log in to our system. If you have enough buddies so that your buddy list scrolls, you have to drag the scrollbar. If you start an IM and have enough presentations so that it scrolls, you also need to drag the scrollbar. I cannot give a username and password in the main bugzilla database for everybody. If any of the Mozilla developers want to contact me, we can set you up with a login.

This bug manifests itself in prominent areas in our product.

Note that using Firefox 3.0.15, we don't see this bug.

See screenshots of our product for more information (I'm about to upload them)

Comment 2

[Zion]

Attachment: Our main window with arrows pointing out our scrolling issues

Comment 3

[Zion]

Attachment: Our main window with arrows pointing out our scrolling issues

Comment 4

[Zion]

Attachment: Our expanded IM window with arrows pointing out our scrolling issues

Comment 5

[Zion]

Attachment: Our expanded IM window with arrows pointing out our scrolling issues

Comment 6

[Zion]

As of today's Firefox 3.6.4, this bug is fixed in Firefox for Windows Vista, Mac OS X 10.5, and Red Hat Enterprise Linux 5 for the Alcatel-Lucent "My Teamwork" product.
Maybe the reported should retest this today and close it if things work.
Thanks!!!!!!!!!!!!!!!!!!!! This is important for us.

Comment 7

[dc713]

I've tested it on the sites that I was having troubles with and this is now resolved.

Thanks