Google Apps IMAP folders give errors

RESOLVED INCOMPLETE

Status

Thunderbird
Folder and Message Lists
RESOLVED INCOMPLETE
8 years ago
a year ago

People

(Reporter: Nicholas Chan, Unassigned)

Tracking

Firefox Tracking Flags

(Not tracked)

Details

(Reporter)

Description

8 years ago
User-Agent:       Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.04506.30; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)
Build Identifier: Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.9.1.9) Gecko/20100317 Thunderbird/3.0.4

When configuring a Google Apps IMAP account (port 993), the account setup runs fine, the folder list is downloaded and displayed but upon clicking any of the folders (ie. Bank, Outdoors, Misc) a popup box "Alert - The current command did not succeed. The mail server responded:Unknown Mailbox: INBOX/Bank (Failure)." All other normal folders such as "Inbox", "Draft" all open with no problems with the list of emails.

Reproducible: Always

Steps to Reproduce:
1. Setup Google Apps account
2. Click on any user created folder (not Inbox, Sent, Draft)
3. Error message of "Alert - The current command did not succeed. The mail server responded:Unknown Mailbox: INBOX/Bank (Failure)." appears
Actual Results:  
Error message "Alert - The current command did not succeed. The mail server responded:Unknown Mailbox: INBOX/Bank (Failure)." 

Expected Results:  
Open the folder and show the list of emails which can then be clicked, read, printed, etc.
Can you get IMAP log?
> https://wiki.mozilla.org/MailNews:Logging
> http://www.mozilla.org/projects/nspr/reference/html/prlog.html#25328
> SET NSPR_LOG_MODULES=timestamp,imap:5
(Before attach log file, check log content and replace sensitive data, please) 

When did your problem start to occur? After upgrade from Tb 3.0.3 to Tb 3.0.4?
Did you customize settings in Server Settings/Advanced?
Do you use Web Mail Interface? If yes, do you define Gmail Label of INBOX/Bank?
(Reporter)

Comment 2

8 years ago
The problem starts right from new account setup. The folders can be seen and accessed in Outlook IMAP but not in Thunderbird. There is no upgrade and no customize settings apart from the custom IMAP and SMTP port change for Google Apps.

Webmail can see all folders and the Gmail Labels are all existing and can be seen on IMAP in Thunderbird as well, just that clicking on them gives the above error and no mails are shown.

Comment 3

7 years ago
Nicholas, Does this fail in version 3.1 or the new v5 beta? 
 http://www.mozillamessaging.com/en-US/thunderbird/early_releases/downloads/

Updated

a year ago
Status: UNCONFIRMED → RESOLVED
Last Resolved: a year ago
Resolution: --- → INCOMPLETE
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